I dont think its Rajeev Kapoor, FIAPL being a joint venture of FIAT and TATA, there are lot of things that FIAT cannot push and there is a very big load that FIAT has to carry from TATA Management, who dont know how to sell premium cars. Thus there is huge connectivity gap in the management itself. FIAPL sourced a lot of products from the vendors of TATA. Tata being a new to car manufacturing compared to other giants didnt had huge knowledge base about how to build various car components, thus its suppliers where also limited to very limited knowledge of automotive product development, they developed as per TATA's specifications. Where as TATA didnt had indept knowledge about parts development as compared to Hondas, Toyotas etc. Thus the vendors for TATA where not able to produce global quality products. FIAT when brought there cars, they sourced a lot of parts from the TATA manufacturing suppliers. So this suppliers provided the parts structurally but they failed to deliver in composition of part materials which required a higher level of technology. Resulting into a. A very heavy car, because the steel provided in India for manufacturing was not having the tensile strength that was required for FIAT car. b. The plastics where structurally molded, but never have proper composition. Thus resulted into a very pathetic quality of plastics. c. Stuffs that they where not able to make in India, they imported, like turkey glue, European AC etc, which where never developed for indian conditions hence, they failed to perform on indian conditions. On the service front, OLD TATA service centers were never able to catch up with the changing trend of "Customer is King", where people expect a lot more when they pay a lot more. Thus there started a big customer connection gap. When FIAT took on this network, it gained all those pain along with and now finding it very hard to pass there terms to dealers. Though up coming dealers are trying to provide "Customer is King" kind of service but they dont have experienced technicians, thus it would take some time for them to serve better.