This is what is there in the instructions sheet: If the update is not complete the message “USB error 10” will be displayed. The ERROR USB 10 (USB UPDATE ERROR 10), followed by a voice message informing that the update was interrupted might be displayed during the installation. Refer to the table below for the most common cause: Cause Solutions 1 The USB memory stick was removed before the end of the update repeat the procedure and wait until the end of the update. Try a diff USB. I had this problem - but the old version of blueandme didn't recognize most of my USBs.