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[Unethical] BB Playbook offer - Saholic.com not honoring their deal

Discussion in 'Gadgets / Electronics / Laptops' started by dj.nish, Dec 30, 2011.

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  1. dj.nish

    dj.nish Superiore

    Messages:
    543
    Mumbai
    I purchased a BlackBerry Playbook 32GB today morning from Mobile Phone Reviews and Best Deals in India | Saholic.com. They had an offer pack for the tablet which has a free BlackBerry Curve 8520 included. The price mentioned was Rs 15,500 (see the attached screenshot).


    I jumped at the deal and bought it on my credit card. My payment went through sucessfully and the order was confirmed as displayed in the deal (see attached screenshot). It may be pertinent to mention here that Shop Online - Buy Mobile Phones, Laptops, Digital Cameras, MP3 Players, TVs and Hard Disks in India + Free Shipping! | BuyThePrice.com was offering the same tablet at Rs 15,500 albeit without the free Curve 8520. Also, I am getting the Playbook at offline stores for RS 15,000.


    However, the order confirmation mail received from Saholic did not mention the free Curve 8520. I grew suspicious and immediately sent an email to Saholic customer care (help@saholic.com) along with the screenshots.


    Within an hour I got a call from Saholic customer care from a guy called Suraj. He said there was a technical error in their website today and the above mentioned offer did not exist anymore. Apparently, this offer was running a few days back but at a price of Rs 31,990. At the same time BlackBerry recently slashed prices of the Playbook but Saholic did not update their deal accordingly. So it was a serious error on Saholic's part. Suraj apologized and wanted to compensate me for their mistake. He said he will discuss with his seniors and get back.


    At around 3 pm, I got a call from someone called Chaitanya from Saholic. He too admitted to the technical error and said they wont be able to ship the Curve 8520. So they will just be sending the Playbook. He wanted to compensate for this mistake by offering me a *measly* Rs 500 coupon on a future purchase.


    Of course I refused this bait. The only reason I purchased the Playbook from Saholic was because of the above offer! Moreover, Chaitanya had the audacity to tell me that if I do not accept his deal, they will simply cancel my order.


    Of course I got furious because this tablet was bought as a gift for someone and now this has put me in an embarassing situation. Still, I told him that I'm ready to accept the cancellation IF AND ONLY IF the amount is credited back to my card within today. In this case, atleast I can buy from some other website or a physical store at 15-15.5k (The Playbook offer is valid only till Dec 31st).


    Also, as an alternative, I told him to give me a cashback for Rs 500 instead of store-credit-on-future-purchase. He told me that will not be possible. Chaitanya promised to call me back by evening with a firm resolution to the problem, but that still has not happened.


    Can someone help me out here? I really want the Playbook at that price as it is a gift. Is there any senior official of Saholic to whom I can talk/write to? What is my respite here?

    Playbook_Saholic_Offer Pack.JPG

    Saholic Order_Dec 30.JPG
  2. speedJet

    speedJet Superiore

    Messages:
    856
    Gurgaon
    This is a case of unethical business. You should cancel the booking immediately and buy playbook from somewhere else. It normally takes atleast 15 days for these guys to refund the transaction amount.

    You can try the usual "I shall go to consumer court" and see if that works. But I think cancelling and moving ahead is the best option. Also, in my view buying from reputed sites is normally the best option (atleast in India)
  3. PaddleShifter

    PaddleShifter Staff Member Janitor

    Messages:
    2,697
    Chandigarh
    Grande Punto 1.3
    Wow. I had seen similar deals at Flipkart but the prices of the tablet plus curve were close to 30k at that time. I think they are clearing the stocks of current playbooks as version 2 is coming that addresses the shortcomings of the current tablet.

    Still 15k is a very good price.
  4. vvk007

    vvk007 Amatore

    Messages:
    56
    Shimoga
    15k is the best pricing you can get for Blackberry Playbook. In local stores here they are charging 17k+, whereas in flipkart you can get it for 16.5k. As the new version is ready to hit the shores, grab it before they change the deal.
  5. If they accept the amount from your credit card, means they will going to deliver the product, if they hold the amount, means they can reject the order at anytime if they are unable to source.

    so check your credit card unbilled status, and act accordingly.

    Long back I ordered one Samsung BHF1000 from infibeam.com, they took around 15 days to deliver the product, till time amount displayed in unbilled section.

    All the best.
  6. Ravi

    Ravi Staff Member Janitor

    Messages:
    6,001
    Bangalore
    Grande Punto 1.3
    This is why, shopping online is also like normal shopping, where you go to known or reputed website.

    Anyway, tell them to send email with what they said. They can't refuse, giving technical error as reason. Threaten them with consumer court idea. This is their mistake and they should accept the loss.
    They are offering you something, because they know they have to give what they promised.
    Having said that, you must negotiate to get something more.
    Last edited: Dec 31, 2011
  7. dj.nish

    dj.nish Superiore

    Messages:
    543
    Mumbai
    I had opted for EMI option. So the amount will be charged to my card in 3 installments, each at the date of statement generation. Hence there was no way to verify whether the card has been billed or not.

    Well, things have taken a turn for good here. I just got a call from Saholic (Chaitanya) and he offered me a Panasonic headset (IEM I presume) as a freebie to sweeten the deal. I know in terms of value, this probably wont be too high but then it's any day better than coupon for me. I guess my post on their Facebook wall was taken notice of.
  8. PaddleShifter

    PaddleShifter Staff Member Janitor

    Messages:
    2,697
    Chandigarh
    Grande Punto 1.3
    Thread closed as requested by thread starter.

    Good to see that the issue was resolved to your satisfaction.
    1 person likes this.
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