http://allparnews.com/index.php/2015/06/real-world-fca-reliability-uk-29018 This article illustrates the problems with the J D Power-style survey-based approach to discerning the build, component reliability and quality levels of different firms and of different nameplates within each firm. It gives a much better and more exact, operational, real-world way of measuring this matter, a pre-occupation for the vast vast majority of buyers in India, and only somewhat less so in 'mature' markets like the UK and the US. The complete absence of any such statistical data from either the auto firms in India, their service centres, SIAM, insurance companies or, of course, the government/regulator makes it that much harder to combat or even to independently evaluate-as-a-buyer-or-owner by-now-dated but all-the-more-entrenched perceptions such as: Fiats are expensive and a pain to own, Hyundai-s are high quality and reliability cars, Skoda is a huge risk, you can buy a Honda eyes closed, etc. Without such real-world, accurate rather than subjective/selective data....rumours, myths and fallacies prevail. Of course everywhere not just India, and in every market not just the one for cars, but the situation in India is ESPECIALLY severe (for various reasons), largely because of the near-total absence of such verified and well-sampled data.