The car was nearing the 15K mark on the odo and also a couple of problems crept up in the car. So decided to have the Second Free Servicing of the Linea on Saturday the 25/05/2013. This was the first real oppurtunity to experience the new exclusive showroom and service centre of Fiat at Raipur. Got the confirmation over phone that prior appointment will not be required and hence reached the showroom at 10:20AM on Saturday. The experience was not at all very satisfying one for me. The attitude of the SA and the staff are the same as earlier. They still behave as they are dealing with taxi drivers, the staffs have been brought over from the existing Tata-Fiat dealership, so old habbits die hard but they must be overridden. The left side front door lock was not working properly. The issue was attended first and resolved (never explained what was wrong), but the same have reappeared on Monday. Then the USB drive was not working in my car. The same was also attended and I was informed that the assembly needs to be replaced. The part has to ordered and will be informed on arrival. Then came the intimidating part, the engine oil change. As I have changed the engine oil at 11K mark, I had specifically mentioned in the job card not to change the same. The SA tried to persuade me to get the same changed and went on to further advice me that it will affect the warranty issues in the future. Failing to persuade me, they did change the air filter and rotated the tyres. Pollen filter was not changed as it can still be used. The brake pads, the underbody and the alignment were not checked. I was told that the brakes and the alignment was checked during the test drive and both are OK. Ther was no problem with the brake and the alignment and so I did not raise an issue. The car washing took most of the time as there was an Lancer in the queue ahead of me. The dealer had a HM-Mitsubishi showroom in the same premises earlier. Though the HM-Mitsubishi showroom has shifted to a nearby premises but the paint shop and the washing facilities are not yet operational there. So all the denting painting jobs and washing of HM-Mitsubishi cars are done in this showroom, and the private owners of Mitsubishi cars are reported to be close freinds of the dealer, so they always gets priority in washing. Multi brand "FIAT" service centre at Raipur, Chhattisgarh A Mitsubishi Lancer being serviced at Fiat exclusive dealership An HM Ambassador undergoing body repairs at Fiat exclusive dealership The Amb and the Lancer together in the Fiat exclusive dealership (The Fiat logo is hidden behind the cars, but I hope people can relate the place with the previous picture) I do not have any idea whether the Fiat Regional Service Manager or other senior person are aware of this fact of HM-Mitsu cars being serviced at Fiat "EXCLUSIVE" dealership. Overall I should say that there is a lot of expectations from Fiat and the company does not really seem to have learnt anything from their past failures. At the present level of service, when their existing customers are not satisfied, how do Fiat expect to draw new customers to their showroom. On the other hand I saw some Palios and Petras being serviced in the dealership. During discussion with the mechanics I was told that there is not much problem in sourcing the spares from Fiat but at the same time the spares are costly. I hope this should bring some respite for the Palio owners as they were facing lot of hurdles in maintaining their beauties.