Last time when I went for changing the brake pads of my Linea, I had noticed a circular from Fiat that allows a variation of 5000KM or 1.5 months for the Third Free Service. I used this oppurtunity to extend my third free servicing till the month of September. Went to FASS on 03/9/2014 for the third free servicing when the MID showed 29500KM. The cost of servicing was as follows :- Engine Oil (3.2ltr @ 517.54) - 1656.14 DSL Fuel filter with sensor - 1806.14 DSL Oil Filter - 360.53 Plug - Oil Sump - 68.42 Total - 3891.23 Vat - 544.77 Grand Total - 4436.00 However, for the last two or three days the "Check Glow Plug" warning used to come up whenever the car was started. After checking it was detected that the timer mechanism / control unit (not sure what it is called) was faulty and the spare was not available. Also the rubber bush(es) on both the rear suspensions showed signs of wear and the same was also not available at the dealership. Though the SA assured me that they would place an order for the parts on the same day and would also ensure that they are replaced as early as possible, but from what I have read about Fiat in the various forums, I was not quite satisfied. Plus I have a planned road trip at the end of this month, so on 04-9-2014 morning I decided to mail the issue to Fiat at PARTSHELPDESK dot INDIA at FIAT dot COM. My mail was sent at around 01:45PM and by 03:30 I received a call from the factory on my mobile enquiring about the issue. After hearing the details from me the official made a conference call with the dealer and obtained the order number, parts number and other details from their side and converted this order (the order was already placed by the dealer, as promised to me) as an "Express Order" so that the spares reach the dealer within a couple of days. During the whole conversation between the Fiat official and the dealership people, as instructed, I was a mute listener. This was a very pleasant surprise for me as I never expected an official from Fiat to directly interact with me as a customer and that to so soon after receiving a mail. Both the spares were received at the dealership the very next day by evening and the SA took the pain to call me to inform that they have received the spares. So on Monday afternoon (08-9-2014) I went to the FASS and the parts were promptly replaced in the car. The SA very quickly got the car washed before handing over the car to me. Thank you Fiat. I had to pay for the Thrust Rings (Rs. 436.00 + Labour Rs. 300.00 + Vat and Service Tax totalling to Rs. 773.00).