1. Introducing the smashing new Team FIAT T-Shirt !! To order yours click here : Team FIAT T-Shirt

Story of a 12 L Rupee “LEMON” – The New Fiat Linea MJD Emotion – Sep 2015

Discussion in 'Linea 1.3 MJD' started by vinayk, Dec 18, 2015.

Thread Status:
Not open for further replies.
  1. vinayk

    vinayk Amatore

    Messages:
    63
    Bangalore
    Linea 1.3
    Story of a 12 L Rupee “LEMON” – The New Fiat Linea MJD Emotion – Sep 2015

    After a lot of research and evaluation of cars in the market, Negated service issues, Spares, cost and ease of maintenance & poor resale value. It was a descsion from the heart with great passion I decided to go for the New Fiat Linea MJD emotion considering its build quality and safety.

    Around 20th Aug 2015, I went to Aadya Motors(Ebony) and test drove the car and decided to go for it, Buying experience was one of the worst as the sales executive, Prajwal does not miss an opportunity to tell lies to the customers & drives very rashly even when customer is along with him & his manager Deepak does not even respond to customer calls and asks customers to coordinate with “your” sales executive. Did not provide invoices for the full sum of money paid, also was charged 16000/- as handling charges ( unaccounted) no go even after escalating to FIAT.

    Finally they called me to inspect the car, after looking at it I raised few questions and PDI in charge Abdul, was taken back when I demanded for their PDI report as I smelled something fishy, Then I escalated to Fiat & CS head Mr. Mangesh intervened and assured me to go for the select car as he assured he personally inspected it and & there are no issues with it what so ever, I did make it a point to take it in writing!

    Note that at no any point I was not allowed to take test drive of my car before delivery.

    Finally took the delivery of the car on 30th Aug15, after full payment made and RTO work done.

    Immediately after delivery of the car I reported “Left Pulling” to the selling dealer Aadya service in charge & was told it could be minor alignment issues, which can be rectified.

    Since the dealers workshop was not operational for 3-4 weeks, I took the car to KHT on 16th Oct, Since then FASS along with Fiat technical team have done hit and trial repairs on my brand new car for more than 45 days, car has now become a test bed / R&D car and no more feels like a new car, My car's alloys, all fasteners have taken severe beating impacting overall long-term reliability, I wondered with this serious defect how this car has passed out of plant inspection.

    During adoption of the hit and trial methods by service dealer & Fiat team have taken more than 100 trials and I myself have taken numerous trials till date & car was not to my satisfaction, Hence I conveyed that I am fed up and not willing take any more trials of this car.

    I have demonstrated the left pull to Mr. Abhijeet Joshi (Fiat Technical team), who was in a disowning mode and Blaming as center of the road even on NH are no good, If that’s the case where is one supposed to drive this car ??? Also Mr. Donald Pinto(Quality Head) while he was driving and continuously using his thumb to steer the car back to right. Its natural human instinct to steer to right if the car is pulling to left.

    Having spoken to few of the Linea owners from my circle, this infamous Left pulling issue seems to be a perennial problem with the models of Punto & Linea, there seems to be a design flaw in the caster camber angles or in suspension geometry.

    I am not alone, if you Google " linea left pulling issue" one can find umpteen number of customers facing same left pulling issues along with videos demonstrating the issue

    Few testimonials from the search:-
    www.carwale.com/m/fiat-cars/linea-2008-2011/userreviews/44712.html

    www.myfiatworld.in/showthread.php?2764-Punto-Pulling-towards-left-Help

    www.teamfiat.com/threads/pulling-problem-with-brand-new-fiat-new-linea-mjd.14378/

    www.myfiatworld.com/showthread.php?t=1526

    www.complaintboard.in/complaints-reviews/fiat-india-fiat-linea-emotion-pk-l81006.html

    This is nothing to do with the road camber. Car would pull to left even on a flat cemented surface and NH as well.

    This is very un-safe behavior of steering mechanism which can lead to life risk on the road.

    I am not a first time buyer of a car, I have been driving last 20 years and having owned 8 different cars from hatchbacks – sedans – SUV and in which I have used multiple brands of OE recommended tires & have not come across such serious defeats of steering pulling one side.
    With this car I have felt shoulder and neck pain from the day one I drove for 30 min. Since it’s a serious issue related to ergonomics, concerned with human anatomy, as well it’s a life risk on road due to defective steering pulling to one side..

    I have demonstrated the pulling issue in ALL of the dozen trials conducted since last 3 months with the known good tires set as per Fiat technical team including Bridgestone’s & Goodyear’s, All I see here is blame game in spite of the continental tires which I put and were as per the OE specification (Ref Linea owner manual) I am ashamed of owning this defective car by paying Rs 12.0 Lakhs.
    I am hearing the same reputation from the owners of this model, even a replacement with brand new car will not make any difference, Hence demanded for FULL refund of my money with interest & compensation for all the inconvenience caused including - life risk due to defective steering, I have spent my productive time on unsuccessful trials which is causing high level of frustration and mental agony to me and my family have gone through last 3 months after making such a huge investment. Last but not the least - Car has not been road worthy and unusable last 60 days, due to which I have incurred taxi expenses to the tune of 35000/- for commute to office and back.

    I did send communication to highest levels at Fiat to CEO & MD (Mr. Kevin & Mr. Gurpratap) a final request for settlement. After which I will have no option but to send a consumer court notice and as well take this matter to press and social media. Till date I did not get response from both above gentlemen who need to step up and demonstrate leadership & customer loyalty!

    On 2nd Dec I was asked to collect the car, I agreed to take the car back "under protest"without providing a satisfaction note.

    This piece of crap is now sitting idle in my garage. I feel cheated of my hard earned money.

    Never buy these LEMONS called FIAT cars, Safeguard your hard earned money going into the drain!
  2. asimpleson

    asimpleson Esperto

    Messages:
    3,000
    Heptanesia
    Linea 1.3
    If you are 100% sure its an unfixable "lemon" of a car there is another thread on this forum of a legal case. However it awaits further updates. Do check it out. Can you please attach a file of all communication to and from Fiat. Might help understand your case better. Is this the end of all fixes from Fiat?
  3. vinayk

    vinayk Amatore

    Messages:
    63
    Bangalore
    Linea 1.3
    As I said this Left Pulling existed from day 1 & post 2000 km I went to Madhus and swapped the GoodYear's for superior Continental MC5 of same size and profile for road noise free plus ride & no regrets about that. FIAT during course of troubleshooting have been hell bent on translating the blame on to the tyres, hence got the Tyre engineer into picture , who inspected the same and certified as defect free. FIAT have done 45 days of hit and trial on the road repairs by swapping my tyres with yet another set if bridgestones on my brand new car. It now feels like a test bed / R&D car and no more has the new car feel. I will upload all the emails communications till date.
    Last edited by a moderator: Dec 19, 2015
  4. asimpleson

    asimpleson Esperto

    Messages:
    3,000
    Heptanesia
    Linea 1.3
    Attach the latest camber castor and toe computerised report please. A clear pic jpeg attached inline. Is this the end of Fiat's intervention..? So the issue persists without any improvement whatsoever? What do you mean by new feel lost? Do elaborate a bit more on that. Are you willing to wait it out any further or this is the end of it of your patience and you will settle for nothing more than refund etc? Is replacement car an option you can consider? Did Fiat hint at the same or you asked them for it. Looks like the issue is non existent from their POV or perhaps incompetence of FASS to deliver at their end. How many other FASS have been consulted. Maybe some points have been missed in your post above, kindly specify. It is a mechanical thing afterall. A fix is 100% possible but it needs just the right people to fix it. Perhaps it can be complex to diagnose but not so very much to fix.
  5. vinayk

    vinayk Amatore

    Messages:
    63
    Bangalore
    Linea 1.3
    I am not keen on any further repairs nor a replacement. Just clear that I need my money back with interest and damages .

    Attached is the latest alignment report and communication I had with FCA.

    IMG_20151202_184937_HDR.jpg

    Attached Files:

  6. prabhjot

    prabhjot Esperto

    Messages:
    2,455
    delhi ncr
    @vinayk

    Sounds like the 'left pulling' issue, like with other new owners who've experienced it, was NOT so extreme as to reject the car after dozens of trials on your part, a not-big deal that was fixable if not 100% then improvable/improved say 80 or 90%. They tried, and tried and tried, as you yourself say, but evidently not to your 1000% satisfaction.

    Your car's NOT a lemon by ANY stretch of the imagination, just has a small mechanical issue that they've been trying continuously to address, repeatedly, without charging you for it. Is the left pul not improved at all? What is the degree of leftpull?

    If it is say small, by now, as it has been in the cases reported here on TFi, @PradeepM @aramico , you should not have let your relations with the dealer, the technicians and with Fiat deteriorate this far, sir! You should've started using the car ages ago, sir, it's not the big-deal you've made it into or allowed-it-to-become.

    PLEASE use the car thoroughly, even as you wait for the consumer court stuff to play out over the next many months or rather years. The car, even with the by-now-presumably/hopefully slight left pull, is very fine: USE it! Perfectionism in India will only lead to.....grief, sirji. New Honda Cities have at least 4 much-more SERIOUS engine etc related defects that have been very widely experienced and even recalls, the same for Ford Ecosports and even the new Maruti Ciaz (clutch): does that make these cars 'lemons'?

    respectfully

    prabhjot
    Murphy_Fiat, kirenh, nbvcrao and 5 others like this.
  7. PradeepM

    PradeepM Staff Member Janitor

    Messages:
    706
    Hyderabad
    Linea 1.3
    While I agree that, anyone would be unhappy with an issue on a new car, the known left pull issue alone should not be the reason to tag a car as Lemon.
    I had the left pull issue on my car which was corrected, however I do have to get regular WA (every 5k) to ensure it stays in place.

    Cheers,
    Pradeep.
    prabhjot and gpunto75 like this.
  8. vinayk

    vinayk Amatore

    Messages:
    63
    Bangalore
    Linea 1.3
    @prabhjot

    I appreciate your thoughts and kind hearted ness towards FIAT :)

    This is a known defective car from day 1, FIAT offering to keep repairing free of cost is not a favor to the customer of a brand new 12L rupee car. I personally do not like my brand new car going through repairs for 45 days at FASS. Problem might have been worse pulling and definitely reduced by 80% and you advise I should be okay? I paid full showroom cost of the car and not 80% to live with a defect!

    Well all I can say is I have owned 10 different cars last 20 years ranging from Hatchbacks- Sedans- SUV and never came across such a lemon, which gives hand and shoulder pain within 30 min of driving.

    Well only a person going through will be able to relate :-(

    Thanks for the understanding and suggestions, will keep the car running by hiring a driver who is okay with driving a car that pulls to left and leaves hand and shoulder pain day in day out! :)
    Masum Reza likes this.
  9. nkrishnap

    nkrishnap Staff Member Janitor

    Messages:
    1,900
    Bangalore
    Bangalore
    Linea 1.3
    Firstly I emphasise your situation after paying 12 lakhs of your hard earned money.

    Your posts conveys one thing clearly that you have no intent of getting it fixed. You want your money back with interest. Keep trying you won't get it.

    I would still suggest you to divert your energy into getting it fixed instead of you trying to highlight it as lemon. It will lead you no where than give you more pain and agony. Souring relationships will take you no where, you have done enough damage to your chances already.

    Did you swap the struts at the front and get the alignment done and check the pull. I certainly know one car which had this pull issue sorted out after the strut change. Do give it a try.

    On the ergonomic issue you have only yourself to blame. You should have test driven the car long enough and the shoulder pain issue would have been quiet evident. The left pulling issue causing shoulder pain is stretching it a bit too far. I have done over 1.7k kms in 34 hours with with absolutely no body ache or anything. So calling it a flaw is incorrect. Instead the right way to put it is that it doesn't suit you.

    PS: for you to get a refund from the company through legal procedure, you will have to prove it was a lemon from day 1 and you did not meddle around with the car. This is a lot more difficult than getting the car fixed. If you are stillil insisting to fight legally go ahead with full paper work and evidence else you will end up losing the case.

    If you are patient enough, visit TRUE SAI Salem and try getting it fixed there.
    Last edited: Dec 19, 2015
  10. gpunto75

    gpunto75 Amatore

    Messages:
    168
    Nasik
    Grande Punto 1.3
    Rightly said @ nkrishnap,
    No one in a single day decides to go for a Fiat. Its based on months of reviews, test drives, and feedbacks from the customers. When I zeroed down on my Fiat, I was ready to travel 100 km odd for any spares if required. But now we have 99rpm.com also. Its upon how you are going to bear things for your passion.
    Pull issue is too common for fiat, I too had if @7500 km. Just finding a nearby good WA workshop many a times solves the issues.
    Fiat is a struggling brand as we all know, Yet the service has been satisfactory. They are ready to come down to a solution some or the other, take feedbacks. Spares are marginally cheap. and they do have marginally honest products.

    But you just have to be lucky to get a defect free vehicle though.
    prabhjot and vinayk like this.
Thread Status:
Not open for further replies.

Share This Page