Yes there is inherent risk of getting technically challenged person, but then given the designation and special cell I atleast expect him to be better than many local TASS guys. And he could come handy in getting some second opinions on a given situation. How many times we feel, if I could get a second opinion who knows more about the stuff or we like to engage in technical discussion with someone who understands what we are talking about. Even if the person handling this department doenst have knowledge, he can speak to people internally who are developing this stuff and get back to us with some information. Unlike our mechanics of service advisors who surrenders to scenario.