First free service experience @Millenium drive Pune I was repeatedly trying to call Millenium drive (FIAT exclusive service station) Pune since 2nd week of Jan to book an appointment for my Punto's first free service. But all the calls made to the landline numbers mentioned on Fiat India website to Millenium drive went unanswered. Luckily, I had Mr. Obulesh's cell#. He is the supervisor there (the one who makes job card). He checked the register and gave me an appointment for 17th Jan 10:30 AM. 17th Jan: I reached there by 10:35 AM. As I entered, I saw there were only a couple of Lineas and 2-3 Mercs parked. Once I got into the reception area I was shocked to see nobody there. The front desk, reception, pantry, customer lounge & cashier counter all were vacant/empty/devoid of any personnel. There was just one Linea owner who had arrived just before me. I walked further inside and reached the service bays. There I saw a couple of Puntoes in their bays with one technician/mechanic( who wears blue boiler suit). I immediately called up Mr. Obulesh who was present somewhere in the service zone and requested me to wait in the reception. Some 15min later he came to the reception area with an existing customer. It took him another 20 min to finish the formalities with that guy. By this time it was already 11:25+. My appt. was at 10:30. I glanced around and it seemed like the workshop was observing a holiday. Utter silence. Testdrive: Finally at 11:30 Mr. Obulesh came over for my car's service. I wanted him to take a test drive to show some concern areas. He called up a guy from inside with whom I went for test drive. That fellow told me he recently has become a supervisor and earlier was a mechanic. During the TD, I told him my concern area which is the highly bumpy ride of my Punto. According to him it was natural of Punto to ride like this which somehow I was confused about. We came back to the service centre and he asked Mr. Obulesh to take it further. Job card making: Obulesh made a job card, inspected the car, never asked me I had any issues to be addressed, noted the KM reading and told me the car would be ready by 2:30PM. It was me who asked,"What all do you cover in first service"? "Suspension checkup, bolts tightening, fluids topup", he replied. But then in Fiat's service booklet its mentioned to do wheel alignment. He told me that it is only required to do if the alignment has gone out of tolerance values. I said ok. I could sense there was all letharge in his attitude. Actual servicing: After making the job card I went in sat in the customer lounge. From there one can view the the bay areas where the cars are treated. But for next half an hour my car never made it to that place. TV in the lounge was not working (no TATA Sky signal) I went out and decided to be with the car all the time. As it is its only more of an inspection work and no mechanical parts changing in 1st service. The guy with whom I took TD of my car, was the one actually did all the servicing work. 1. Checked the fluid levels. 2. Made the car climb up the ramp and inspected underbody. There it was found that the front RHS axle boot( wheel side) had a leak and there was grease all over the wheel and other components in vicinity. There was no damage done to the axle boot still it had a leak. He told me it will be covered under warranty but we dont have this spare part. We have to order it and it will take 10 days. It is better you get it done at Pandit Auto if they have it. Anyhow it is ok to drive the car for another 500km as it is still has much grease left inside the boot. 3. The left front window beading is faulty from day one. Again same stuff. no spare. 10 days. Better do it at Pandit. 4. the front bumper is a little misaligned. he took the car to body shop. There one guy came and tried to do something with it but in vain. By this time i had already given up on my first service. 5. Never checked the wheel alignment. I don’t they even have the equipment to do so. This guy told me that, there is some problem with Fiat and Millenium management. The workers have not been paid salary for last month and they are on strike. I was getting irritated. Why the heck you gave me an appointment then? But since the recently promoted supervisor was doing a satisfactory job of inspection of my car,I thought of continuing. He noted all the required parts, we went to spare division and got the part numbers for those. Washing: The car washing area @ millenium is one joke. Right at the entrance gate they do washing. There is no ramp, no underbody wash. Obulesh even said to me, we do washing like this only. The washing guy just sprayed some water on the car, no shampoo, nothing. Billing: Since there was no cashier, Obulesh did the billing work. He didn't even mention fluids topped up, faulty parts inspection/requisition on the bill. Just 1st free serive done! I got the gate pass. Gate pass: I saw the car was not cleaned from inside. Called Obulesh ( who had not even had his meal yet: 3PM). He called the body shop guy who took my car in again, vacuumed it partially. I left: At 3:30 I left the service centre deciding that I never come back to India's first ever FIAT exclusive service station. Not worth at all. I remembered all my fruitful visits to Maruti service stations in the past. Impression: 1. The workshop is neat, clean, spacious,well lit. 2. Supervisor's attitude was lethargic, not ready to understand any problem( just say that's how FIAT cars are). 3. No personnel present in any dept. 4. Disappointing experience. Well my day didnt end. I went all the way to Swargate,Pandit Auto. I met Chaitanya there the supervisor. It was 5:30 already, he immediately called up a mechanic. Checked the leaking axle boot and found the leakage. They also didnt have the spare part and he ordered a couple of parts. 1. Front RHS drive shaft(ABS). 2. RHS axle boot. Accordng to him whicheve comess up earlier in 10 days will be fitted onto to your car in warranty. His attitude was very professional and eager to explain to me each and everything. he himself was present with the mechanic while inspecting the faulty part. I got a cal next day from him saying the part will be available soon and will let me know in 2-3 days for appointment. Atleast at Pandit I felt that I am a customer being cared.