14th Aug 2013 - My car was going to be 4 years old and insurance was also getting expired on midnight 16Aug2013, Keeping this in mind i called ICICI Lombard insurace and got a quote of 7698 as a premium amount and during telephonic interaction with ICICI i have made payment of this amount using Standard Chartered manhattan Credit card now show starts. Executive I was interacting was SUNNY D'SOUZA empid - 7822819, Proposal number given to me W19663974, Amt=7698/- Executive informed my that transaction is not successful, i have asked him to again use the details he again confirmed it failed but i got SMS that you Stanchartered Credit card transaction is processed. I confirmed the executive that i have received this msg but he told system is showing failed at our end can you please check with bank and let us know the transactionid, i said OK i called SC customer care and SC customer care confirmed that amount is processed and transaction id is : APPR000659, I have given this details to Mr Sunny D'Souza who was holding line on my mobile, he wrote down the details and told me that he will confirm me the policy details tommorrow as he now get this transaction is entered from the backend(direct update to company database). 15th Aug 2013: WAIT complete day NO CALL 16th Aug 2013: Again called to ICICI customer care and got request number :: 16082013236, after explaining my problem in detail to several executive and got my call transferred to this department to that department and got no confirmation that policy has been done or not . After getting request number i asked call executive to transfer call to his supervisor and he transferred my call to his supervisor. I asked supervisor that in case my payment is unsuccessful and i need to pay again what will be the premium amount. He told me that it will remain same sir no change as you Quote is valid till 21Aug2013 and supervisor told me that he will look into the case details and let me know what happened with policy. 17thAug2013: Got call from ICICI saying your policy is not registered with us due to payment failure and than i was without policy and ICICI is informing me after expiry of my policy. I kept my calm and asked him to make payment right now to get my policy registered, he mentioned that it cannot be done as there is some problem in payment and than i asked ok if i make payment on Monday is there any issue, supervisor mentioned no issue Sir. 19thAug today i called around 11:00 am and call lasted till 1:30pm, what happened in the call??? Mohmad Ibrahim/808711(First Executive): Took details from me again and calculated Premium more than 8000/- and i questioned that and told him that it should be 7698/- only as this was promised, he forwarded my call to other Department now Anita/785187(Second Executive).Asked all my details again(as they were not having my details as i started the call with the same request number which was given to me on 16th Aug2013) and after that again transferred to other department now Shoib/800468(Third executive) took again all my details and told me that he cannot fetch my details from his system as system is under up-grade and he will call me later, I insisted him to stay on the call as let me know which system he is talking about as i can see the site is working fine and last 3 days all employees are checking site only for all details. he mentioned that they are using separate SYSTEM where as since last 3 day all other executives were mentioning that the are using the same system as i am using. After this he mentioned that he will give me call on my mobile number to confirm what can be done. I said OK. Fourth Executive(Kailash/ 805530) called me and told that as insurance is expired your vehicle is required to be inspected and they don't have my details. Now i have started shouting regading the customer experience, i cannot shout too much as i was in office. After some arguments for my stand he said ok ihave taken all details to take out the history and will come back around 4-5 pm or tomorrow. WOW WOW WHAT A CUSTOMER CARE EXPERIENCE ICICILOMBARD and I am enjoying it(As my car is not having any insurance currently). If some thing will happen to my car who will pay for that (ICICI/ StandardChartered/Me). WOW now got a message from Standard Chartered Credit Card that "Convert your transaction of Rs7698.00 on your credit card in to low EMI of Rs'290.02'. SMS KBE to 09845222222 if interested and our executive will call you Back - StanChart".