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Refusal of extended warranty

Discussion in 'Technical' started by soji, Sep 3, 2014.

  1. soji

    soji Novizio

    Messages:
    42
    Kerala-Idukki/Thrissur
    Idukki-Kerala
    Grande Punto 1.3
    Hi Guys,
    My punto is taken to service station today,there is a abnormal sound was coming from front suspension side,From the inspection it is fround that FR spring was broken and SA told me that this is the first case reported in Hyson Thrissur ASC. My vehicle already 2.5 years old and in extended warranty.So he send claim for covering the part for extended warranty, but we got a refusal of fiat for that part.Reason is "Broken spring is not covered under Extended warranty!!!"

    Is anybody faced such problem ? As per manual spring is covered. Can I raise voice for that??

    hyson.png
  2. Ravi

    Ravi Staff Member Janitor

    Messages:
    6,001
    Bangalore
    Grande Punto 1.3
    Though I don't remember if Spring is mentioned or not in Extended Warranty booklet, normally these items are not covered. Can you please post the part of booklet.

    If it is indeed mentioned, why not ask Fiat, why are they refusing?
  3. soji

    soji Novizio

    Messages:
    42
    Kerala-Idukki/Thrissur
    Idukki-Kerala
    Grande Punto 1.3
    Hi Ravi,

    PFA the extended warranty sheet mentioned.

    DSC_4515.png
    Ravi likes this.
  4. Ravi

    Ravi Staff Member Janitor

    Messages:
    6,001
    Bangalore
    Grande Punto 1.3
    Thanks for sharing, then check with Fiat why it has been rejected.
    How much KM you have driven? I think there is some KM limits as well on suspension related items.
  5. soji

    soji Novizio

    Messages:
    42
    Kerala-Idukki/Thrissur
    Idukki-Kerala
    Grande Punto 1.3
    38500 KM
  6. Ravi

    Ravi Staff Member Janitor

    Messages:
    6,001
    Bangalore
    Grande Punto 1.3
    Last edited: Sep 3, 2014
  7. soji

    soji Novizio

    Messages:
    42
    Kerala-Idukki/Thrissur
    Idukki-Kerala
    Grande Punto 1.3
    Hi Ravi,

    I got the mail from ASC that, They will replace the Spring..
    Mail mentioned that :-" As a special case under Fiat Goodwill they have supported for replacement of parts."
  8. pdash

    pdash Regolare

    Messages:
    382
    Bangalore
    Mahadevapura
    Grande Punto 1.3
    Nice to hear the good will word.. There is so much cases like this in the past of replacing parts under good will. Still people don't trust Fiat.
  9. ccprakash

    ccprakash Regolare

    Messages:
    268
    Bangalore
    Few things dont change immediately. People trust is one of them.
  10. bibin

    bibin Regolare

    Messages:
    297
    kochi
    its is a good news.

    heard honda used to to provide good will replacement.

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