It is really sad Nitin. Although Fiat top brass seem to be supportive, end result is you are a harassed car owner for no fault of yours. I really appreciate your level headed-ness in dealing with this whole episode. From many threads on TFI, it appears Chennai and NCR are baddest regions when it comes to inefficient A.S.S. I hope your case is favorably and satisfactorily handled by Fiat if they have to regain the faith.