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PETROL Hatch to DIESEL Sedan - Now Wolfed

Discussion in 'Linea 1.3 MJD' started by nkrishnap, Sep 18, 2012.

  1. nkrishnap

    nkrishnap Staff Member Janitor

    Linea 1.3
    Yes, I always do the tankful to tankful method. Going forward, will post the MID displayed mileage to give the amount of variant from the acutal refill to MID mileage.

    The average speed again is a very tricky thing. Agreed lower average speed reduces the mileage. But higher average speeds to reduce the mileage. It again depends on the kind of traffic. Once you start driving more you will strike a balance to get the best FE.
  2. nkrishnap

    nkrishnap Staff Member Janitor

    Linea 1.3
    Booked for the 15000 service with Vecto Motors tomorrow. Since they are starting off operations from tomorrow, not expecting them to fix the scratches on the bumper caused by the street dog.

    Will post the experience tomorrow after the service.
  3. nkrishnap

    nkrishnap Staff Member Janitor

    Linea 1.3
    Hit the 15000 mark yesterday post the 15,000 kms service.


    It was time to get the 2nd free service done. With Vecto Motors opening the service facility on the same, what better way to get a feeler of things to come as well as get the service done.

    The service appointment was taken. A prompt follow up call was made by the service advisor to make note of all the things that needs to done for the service.

    I had taken an appointment at 9 am. However, thanks to the maddening traffic, I was able to reach only by 9.35 am. The service advisor was already waiting with the job card which was already made. The SA further checked if I had any issues that I noted from the call made on the previous day.

    The list of issues noted.

    1. A mild rattle on the right door.
    2. Bonnet slightly misaligned after I fiddled around with the stopper bushes
    3. Boot alignment had to be re-looked.

    The SA further noted the seat position, volume level and radio station/music source. On questioning, they would give the car back in the same condition it was given after the service and hence they are noting these finer aspects. The service would take around a couple of hours. So opted to stay around and also have a look at the new service facility. Got an opportunity to meet Mr. Premanand Shenoy (MD Vecto Motors). A bit more on this a little later.

    The list of things that would be done on the 15,000 kms service from the service booklet.

    1. Engine oil change
    2. Oil Filter Change
    3. Air filter change
    4. Fuel Filter change
    5. A/C Filter change
    6. All electrical things check up
    7. Brakes checking and adjustment.
    8. Wash
    9. Wheel Alignment
    10. Wheel Balancing.

    The things that I opted out was.

    1. AC Filter (was changed a couple of thousand kms back, as it was already chocked. This time only cleaned and put back in the car.


    2. Wheel alignment and balancing, will be done from Madhus Langford road.
    3. Vehicle Wash - (The wash set up is not yet ready), anyways my car gets washed at 3M.

    Observations post service

    1. The door rattle fixed for now.
    2. Bonnet aligned and looks far better than how it was given before service
    3. Boot aligned to satisfaction too

    All the other service related stuff apart from the items I opted out were done satisfactorily.


    1. Taken time to attend to me and prepare the job card - 10/10
    2. Work done - 10/10
    3. Billing process and time taken - 9/10 (why nine is due to the fact that the billing and DMS is not live yet. FIAT has not stuck to its promised date of getting the systems up and running).
    4. Bill amount - 10/10 (nothing additional piled up in the bill to inflate the bill.)
    5. Overall Rating - 9.5/10

    Will I recommend Vecto Motors gate service center - Yes
    Will I recommend Service adviser Karthik - Yes

    Observations post the 15,000 service.

    1. The engine felt smoother, probably due to oil change.
    2. The engine seems rev with a bit more eagerness. Most probably due to air filter being replaced.

    The total service cost Rs. 5,233/-. The cost break up.

    1. Engine Oil Selenia WR 5W-40 - Rs. 1905.68/- (for 3.2 litres)
    2. Air filter - Rs. 296.94/-
    3. Oil Filter - Rs. 358.95/-
    4. Fuel Filter - Rs. 1709.39/- (How I wish only the cartridge was available. This is UFI, a sealed unit with no option of replacing the cartridge)
    5. Consumables - Rs 218.34/- (A detailed explanation was given as why this was charged. The WD 40 Spray used for all joints on doors, boot, bonnet, etc. Tapes and straps used in the right door to fix the rattle. Cotton waste, emery paper)

    Parts - Rs. 4,570.30/-
    Tax - Rs. 662.70/-

    Total - Rs. 5,233/-

    A few pics of the service facility.














    A couple of things still pending at the 3S facility is the washing facility pending (would be fixed by Monday) and the DMS yet to go Liva. Vecto Motors are people currently handling the things all manually. They will upload all the service details once the systems go live.

    Also had a chat with Mr. Premanand Shenoy and CRM Mr. Chennabasappa. They are currently seeking feedback from the customers to improve the softer aspects of during the service. A few things to look out are

    1. Andriod app to book service and pull the service history of the vehicle.
    2. Semi automatic wash systems (costing around Rs. 7.5 Lakhs) that will be operational from the coming week to ensure the washing complaints are taken care of. The waiting time for the vehicle was reduced as the machine can handle up to 15 cars per hour.
    3. The current volume of service vehicles is keenly looked at. An additional service center might come up in the next 6 months on how things go.
    4. Ipads to be made available at the showroom highlighting the features of the cars on offer.
    5. WiFi facility at the service center for the customers.
    Last edited: Apr 6, 2013
    13 people like this.
  4. Mohankv

    Mohankv Amatore

    Great to hear about your service experience.. a lot of people can heave a sigh of relief regarding ASS henceforth...:car
  5. DRIV3R

    DRIV3R Esperto

    That's an awesome report, krishna. The facility is spacious and organized unlike the one we have here at Chennai.

    Am planning to get our cars serviced there going forward.

    Quick question, does the linea still use the paper filter unlike the wiremesh in the current crop of puntos?

    Edit: Me too had the 2nd service day before and the final amount was same, give or take some change.

    Sent from my GT-I9100 using Tapatalk 2
    Last edited: Apr 6, 2013
  6. nkrishnap

    nkrishnap Staff Member Janitor

    Linea 1.3
    They are yet to get fully functional. From what I heard is they cannot transfer the current spares from Prerana to Vecto as that would be considered as sale and image paying a VAT of 14.5% for the stock amounting to 56 lakhs. So TATA who was the distributor for spares earlier will buy back and then they are getting spares from FIAT directly. They have the regular service spares for now. Doors and Bumpers are available, the brake pads (around 50 pairs) are available, sufficient stock of all lubricants are available. By the time I left, a mini truck came along with the spares. With another week or so, they should have all things set up including the washing.

    Another Point I missed earlier was, all FIAT cars will get a free wax coat with each service though not completely sure about who the service provider is. An AC check up machine is also available now. The manufacturer was giving demo of the equipment.

    So all in all, things are looking bright from the service aspect at least from Vecto motors for now.

    About the Filter for AC, the wire mesh was replaced with this. I guess, these things are being changed without much notice to the customers. I am happy as long as the AC works properly and does not throw up dust or pungent smell.

    You can sure look forward to Vecto motors for your service requirements.
    3 people like this.
  7. fiatlover

    fiatlover Esperto

    Grande Punto 1.4
    Thanks for the detailed report on the service and the facilities available. My next service (a few months down) will be at Vecto. Hoping they will start fullfledged operation by then.
  8. rohit tunga

    rohit tunga Amatore

    What an excellent report Krishna and what a welcome change to see a service center with just FIATS !!!! We deserved these kind of facilities long back. Anyways better late than never.

    The place looks good with 10 service bays. I would definitely go to this place for my 75k service even though its so far from home.

    Also do the technicians look qualified and well trained or are they just crap like they used to be and Any idea whether they do body work at this facility ?
    Last edited: Apr 6, 2013
    2 people like this.
  9. nkrishnap

    nkrishnap Staff Member Janitor

    Linea 1.3
    This service center is around 20.5 kms from my house. They would sooner than later come up with another facility near Peenya. Got a few hints about the place from the MD himself, but that would be dependent on how they volumes turnout.

    They will have a body shop at the same facility which will take another 2-3 weeks to set up the paint booth and the body shop equipments. I see them getting operational full fledged with the body shop in another 2-3 weeks along with sufficient amount of spares. They have started stocking the spares and arranging them :)
  10. J Ravi

    J Ravi Esperto

    Thanks a lot for the detailed report, Krishna Prasad. So, my Linea will have her sixth paid servicing done in a coupla months at Vecto Motors, Hosur Road, notwithstanding the fact that it is located some 20 km from my Basaveswara Nagar home.

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