Looks are subjective and it looks ugly to me, period. But by no way anyone can take away the reliability of the engine. I saw some of the taxi meters over 200000+ kms and still the car is driving smooth. AC is working good. M&M has good service network too, so won't be a roadblock for buyer to get it serviced. Also as its on Verito platform, i m sure, lots of part are practically the same. Indian mass mentality is still a car is for commute from point A to point B with sufficient comfort. If one has elderly people at home, then this backseat comfort is a must. Add on to that is servicing facility of the company. Enthusiasts are a very very small portion of the buyers. And I am sure this car is not aimed at them.