I would not have opted for the underbody coating at the service center. They are using Wuerth underbody coating. Not that it is bad, but I would prefer the 3M one any day over this. Though they have the new Hunter alingment and balancing equipment, I would still prefer to get it done from Madhus at Langford anyday because not just the machine, the guys there know what they are doing. Those lot of unhappy customers are more with the ones who have dropped the vehicle at the service center without appointments. Its whole lot easier to sit in front of the computer and type away easily. But when the manufacturer is not supporting you to go live fully, it is the manufacturer to be blamed. Example from Saturday morning - One palio owner came, dropped the vehicle at the service center to do the service without prior appointment and left the vehicle there telling take your time but take the vehicle first. Phew! Anyways, to each to his own, some never want to understand the reality even when other service centers are not even giving you a proper DMS bill, only Vecto is being blamed. All I did was referred you to the Service Advisor and nothing more. +1. Proper equipment is there, but not sure how good is the technician when it comes to using the machine. So I only go to Madhus for the time being. No mate, not sure how you arrived at this conclusion. Let me list a few reasons (point 1 and point 2 directly from Fiat personnel and the rest myself being a live witness of the whole process) that is causing this which I got to know from the horse's mouth (who is from Fiat and not Vecto) 1. The old database is not yet transferred from TATA to Fiat and the reason cited is manpower shortage. Bloody hell, either TATA or FIAT should have outsourced it. FIAT should beared the cost knowing that the data is its own baby. How can Vecto get involved or be blamed when the data transfer issue is between Tata and Fiat 2. The DMS for spares which is up, still does not let you tag the stock to parts issues or job cards closed. Saw this live when I picked up the steel rims for Palio. As an alternative, they are creating a whole new inventory system in Tally to at least be aware of what is in stock and what is not. The cause of concern is from Fiat and Vecto is bearing the additional cost of man power plus blame from customer as a bonus. 3. Stock orders that were placed before April 10th are taking its own sweet time to be delivered (for example my own order for steel rims that was placed on Feb 14th was received on 4th may 8 pm), not sure what is causing the issue. 4. An AC compressor raised under VOR 2nd of may is still not delivered. So even in this how can one blame Vecto. 5. All the job cards are maintained manually and the respective accounts are created in tally. See the bills from other service centers as well (example RDC). Which other service center according to you is able to document everything in the DMS including previous vehicle history. If it is only blame that Vecto gets inspite of working late hours and on sundays (without taking vehicles for service on that day) to clear the backlogs, then we as customers are nothing to write home about either. More so when the customer forgets the very aspect of "give and take respect" courtesy and still expects to be treated as a king.