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MY FABULOUS FIAT LINEA

Discussion in 'Linea 1.4 Fire' started by J Ravi, Jun 2, 2010.

  1. karan desai

    karan desai Superiore

    Messages:
    805
    Morbi, Gujrat
    thanks soccerfan for the info. i will surely do it. i had mailed on fiat website asking for the same to which i received a letter from the dealer saying that the CSC has already been changed in your car(a year back). i was so frustrated. will definitely mail mangesh. thanks again.
  2. karan desai

    karan desai Superiore

    Messages:
    805
    Morbi, Gujrat
    kaps it is really frustrating. but i dont blame my SA. fiat has to inform the dealer. would you believe they got a circular to change the falling driver seat height ass. just a month back. they did nothing when i was complaining earlier. and the ac updation is not done at rajkot at all. we have to get it done from ahemadabad. fiat is treating rajkot as second territory.
  3. Ravi

    Ravi Staff Member Janitor

    Messages:
    6,001
    Bangalore
    Grande Punto 1.3
  4. Satej

    Satej

    Messages:
    15
    Mumbai
    does the HOT TRACK have any outlets in MUMBAI ?????
  5. J Ravi

    J Ravi Esperto

    Messages:
    2,293
    Bangalore
    Yes. Autosmart Agencies, according to Hot Tracks ad.
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  6. J Ravi

    J Ravi Esperto

    Messages:
    2,293
    Bangalore
    FIAT India's Goodwill Gesture

    Yesterday [4 May 2011], my fabulous FIAT Linea got a pair of new alloy wheels at a discounted price of Rs 10,065 only. The balance amount, Rs 8514, was borne by FIAT India as a token of goodwill. :)

    Here is the flash-back: On 14 January 2011, my Linea had her wheel alignment and wheel balancing done at Madhus Enterprises, Langford Road, Bangalore. After the tests were done, I was informed that two of my Linea's alloy wheels were bent. I was shocked to the core.:-o I didn't know, how, when and why did it happen. Later, those bent wheels were fitted at the rear and the good ones at the front. My Linea had covered 15,800 km by then.

    From there, I went straight to Concorde Motors, Dairy Circle, and met Ratheesh, CRM, to ascertain the possibilities of getting them replaced under warranty. CRM said since the conditions for warranty claim were not satisfied, this could not be done under warranty.

    I went home and dashed off mails to all top echelons of FIAT India from Rajeev Kapoor, Ravi Bhatia [whom I met during the FIAT plant visit on 3 December 2010] to Mangesh Kodalkar on the same day. Within two days, Ratheesh called me and informed me that FIAT India would bear 50% of the cost of replacement of 2 bent alloy wheels and the balance, myself. They would place order for new alloys if I agree for this. I agreed and the long process started.

    Later, I visited Concorde Motors twice and met Ratheesh to remind the matter. But, the new alloys for my Linea were still not received by them. Every month, I used to remind Ratheesh on this subject. At last, I saw the light at the end of the dark tunnel a few days back, when Ratheesh informed me that they had received the alloys and I could come any day and get them fitted.

    So, yesterday I drove my Linea to Conorde Motors, Dairy Circle, and got her the new alloys in place of old bent ones. They did wheel balancing before fitting the new ones into my Linea. By now, my Linea had covered more than 22,000 km! Anyway, it is always better late than never. I decided not to claim insurance since the discounted cost of my share and the no claim bonus that I am enjoying now are more or less the same. I also got one old bent alloy as a souvenir, which I might either repair or exchange for a new one for the spare wheel.

    I am thankful to FIAT India/Concorde Motors, Dairy Circle, Bangalore [Ratheesh and Harish Pai] for this goodwill gesture and wonderful job.:up
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    OldAlloy3.jpg TaxInvoice.jpg
  7. Ravi

    Ravi Staff Member Janitor

    Messages:
    6,001
    Bangalore
    Grande Punto 1.3
    Incredible, never thought Fiat will pamper its loyal customers like this.
  8. Excellent. Thats a great gesture from the part of FIAT.
  9. gurjinder

    gurjinder Staff Member Janitor

    Messages:
    3,989
    Punjab
    That is a nice gesture on FIAT's part .

    What argument did you put forward for the replacement of bent wheels when you mailed those FIAT executives.

    Gurjinder.
  10. J Ravi

    J Ravi Esperto

    Messages:
    2,293
    Bangalore
    I requested them to treat this as 'one-time exceptional special gesture' and they just did it!

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