Folks, this is a write up I shared on Fiat's social portal and also written to them, but I am less hopeful of any improvements. Please advise! Driver: Saurabh Grover Cell: +91 9611796796 Vehicle: Grande Punto Active 1.3L Diesel I always aspired the Punto would be my first car (my dream car), much against the warnings of my acquaintances- stating ASS (After Sales Service) or FIAT (Fix it Again Tony) reasons. I achieved my aspiration and now as was warned by wise men, I am facing the brunt of a poor product or Service or pretty much both. I bought a Punto Active 1.3L Diesel in September 2012. A new driver, I initially avoided the Highway drive but a drive during the night hours indicated that vehice was getting drawn towards the right side. At the first service, I related the same problem to Concorde service. (Irony on their last day of contract of Tata/Fiat). They suggested correcting the "Alignment", but did not provide the alignment report. So much for Faith in a World Renowned International Car maker and its service center. The car was driven less and not on highways and the right pull was never majorly felt since I could never let go off the steering column in city traffic. (Bangalore traffic never lets you go beyond 50 kmph till late hours. On second service I took the car to KHT Service Center, Whitefield, and related the same problem. They kept the car for 4 days with no update on the turnaround time on fixing the alignment or what exactly have they checked so far. Till I finally called up a Service Manager at KHT in Whitefield, then they informed its probably the tyres and they are waiting on JK Tyre engineers to visit and confirm. I got my car back since there was no assurance which day of the week the engineer would visit. This was on 28th September. As per the engineer, both FIAT and JK Tyres authorities have been duly informed and I should hear from them max by 3rd October. Again no report was provided, assuring that there was no problems detected with Suspension, Axle or Steering column (I started reading about cars!) and the buck is being passed on to Tyre's. (Again all of it has been a known issue with Fiat Punto Cars!) Till today, that is 10th of October I have received no calls from anyone from FIAT or KHT Service center or JK Tyres. I lost patience called to Sivakumar Manager at the Service Center, who assured that issue would be fixed by 25th October (How very interesting!). Upon inquiring about the report, I was assured it would be mailed to me in a few minutes and its been a few hours and I am still waiting. Are you guys ever going to get over this habit of providing amazing experience to the customer, or keep adding more people to the bandwagon, who would swear by your ASS (After Sales Service) or FIAT (Fix it Again Tony) events.