Dear All, One of my friend ( He is not in this forum , Yeasterday I aksed him to join this forum ) purchased punto dyanamic 5 month back.. I suggested him to go for punto , he was bit hesitant to buy punto because of poor service of Fiat and was looking for some other options . However finaly he purchased it bacause of many reasons we already know about punto. on 16th Oct,2014 when he was cleaning the windshield with normal hot water , all of a sudden a small crack developed when he dropped the water from bucket on windsheild. Due to vibrations during driving this Propagated in L shape (Pictures are attached ) and now became a long crack. He informed this to dealer ( Thrust fiat , Noida) from where he purchased the car and next day wrote a mail to them for replacement of windshield under warrenty. We are failing to understand that how without being hit or impact car windshield has cracked. He was cleaning the windsheild using his naked hand so its obvious the water was not the boiling water and was hardely at 32-35 Deg C. He is not getting any support from the dealer and dealer is in perception that it is due to impact by some object, some obeject (stone etc) might have hit the windhsield and my friend is developing his own story of all of a sudden crack developement. My friend has written a mail to fiat customer care also but from there also he is not getting proper reply. He is now thinking of going to consumer court and report all this incedent in social network sites . 1) Is punto windshield is so delicate ? 2) What he should do now to get it replced under warrenty ?