Quoting entire post now to avoid any complain ! The point is for Fiat to sell every car of those 1000 sold in Nov'11 is a challenge looking at the dismal sales figures. Here there is a TJet customer (who is hard to find for Fiat) who might be lost to competition. It seems only his persistence/ passion with Fiat is holding him back. How many such customers are there who have such kind of persistence/ passion with Fiat? Even I did not have good experience with Hyundai company dealership when I was in the market to buy a Sedan. I had to actually get after them for TD of Verna which I got after a couple of visits to the dealership. There was no followup from the sales guy to my enquiry. On the other hand Maruti & Honda sales guys were after me calling me daily after I took TD of their cars. Established player may get away for minor blips due to the image they've built over the years (still it may affect the image if the issues are bigger & consistent). And let's give credit where it's due. In today's market place, it's not easy to build an image in whichever business. For struggling players like Fiat, even a small blip carry a large impact on a negligible sales. Because the denominator i.e. sales itself is very very small and negligible. Yes. Rejecting cars because of bad experience with dealer is not the philosophy I also believe in. That's why I persisted with Hyundai to get TD even if it required me to follow up with them instead of they following up with me !! However, there are very few customers like these. And such small negative experiences is what creates a negative image. Hyundai might get away because of the image it has built over the years. Fiat can't - it has nothing on it's side for image except for good cars but that too carry regular niggles.