While I know your experience with Dhingra Motors, I can just say that your friend is acting on impulse. Deciding against Fiat solely on the basis of one dealer is absurdity. If this were the case, people would not buy Vento or Fluidic Verna in South Mumbai, because the two biggest dealers here (VW Downtown and Pramukh Hyundai) are careless and unfriendly. I have personal experiences to cite. VW SE was busy on his BlackBerry/BBM *all throughout* my interaction with him, did not know answers to 99% of my questions, had the audacity to tell me that I should expect rattles, suspension issues and engine noise from a 20,000 km run test drive car etc etc. So much for high headedness! As for Hyundai, I was simply asked just one question - Sir, why do you want to TD the Fluidic, when people are just booking it based on looks? He went on to tell me that they dont even keep TD cars at this dealership. Moreover, he was offering me a customer's car (who was to take delivery but deferred due to Shraddh) which he 'allowed' me to drive as much as I wanted. Of course I did not drive and walked away, never to visit that showroom again. So based on this experience, my colleagues and friends should not have bought these cars? Of course not. At the end of the day, Indian car buying junta follows a herd mentality. Sample this anecdote : I've been employed in this company for the last 3 years. In Oct 2011 alone, my office saw the addition of 3 x Fluidics, 3 x ANHC and 2 x Jazz. On the other hand, mine was the only Fiat car bought during 2011, the 2nd Linea in 3 years and of course the only TJet they have seen. It's a rare breed of premium car and not everyone wants to be in minority!