Adding Octane I guess now we are 10+ in size... I am sure this issue must have been brought to the eyes of FIAT early also. I or we 10 cannot be the only isolated case. Having said that, what preventive measures or precautionary measures did FIAT took is a question to be asked. Moving further, the 4th day has ended. I started the day by sending the reminder to Service@fiapl, Ajay Bhatnagar, Deepak Wagh, Pritish Dash, and seeking update on what steps they are taking to resolve the matter. Autoreply from Deepak Wagh suggest he is our of office, fine. But what amuse me is no reply from Ajay Bhatnagar who is looking into case and who had asked for my car details 3 days ago. No words from him, neither any acknowledgement for my emails. Somewhere down the line this shows that FIAT Service Team needs to understand the importance of communication. If its going to take some time, no problem, but please update the customer about it and keep him in loop and confidence. Going mum and keeping silence doesnt help, it only aggravates the frustration and feeling helplessness. Driving car without functional horn could be suicidal in our country. I have shared the link of this thread in my initial email to the FIAT Service Team and I would regularly update this thread about the actions taken. Let this be a documented evidence about how the things are processed and what level of customer satisfaction we are talking about. And not to say this is depiction of the scenario faced by someone who technologically and intellectually capable of mobilizing and connecting the ends. I am not sure how the scene would have been with a common man.