Wish everything goes smoothly for you and all the best. The rules in India is not strong enough for customers. You are right about abroad. They are really scared about the law suites as customers are given preference and the Fines and Penalties are huge. Atleast some day the people in Indian companies will realize that they may be the king related to their company, but they are a customer for other products. They will get the same treatment from other companies like what they offer to their customers.