If I write a mail to any university department or a publisher in abroad the reply is instantaneous. If I write to any government department there will not be any reply. They think one has to go and knock their doors to get a answer. I called many times from Goa to chennai to know about some RTO procedure. "You come and give a request or authorize a person here to get the things done" This is the answer that I got. What the hell they think about the time of other persons. The person whom I authorize doesn't have any work? Why government is spending crores of rupees to sending satellites around the earth. Is it for me to travel across india to knock the door of some nonsense? It is three days that I send a mail to a officer whose email id is given for public to contact. There is no reply? What is our rights? This thread is o discuss similar issues regarding our rights. Let us have a clear picture of what are we entitled here as a citizen of India and how much we are getting in reality.