@limraj - you said you end up wasting half a day per visit and already done 6-7 visits. That means you have spent almost 4 days of your life in RTO. You have to decide now whether you want to pay "convenience fee" to save your time or file RTI etc. and spend more time. I am saying this with the danger of me sounding unethical - you either spend time or spend money, you have to decide.