Whatever little nos they are doing is because of incidents like these and the frequent niggling problems in many of their cars. I think you need to stop day dreaming, Fiat is not selling some exotic Ferrari's here, these are Punto's and Linea's that are very much normal day today cars. Look at the proportion of problematic cars Fiat is selling compared to their sales and them compare the same with Maruti or Honda. Clearly something is wrong at Fiat India. Anyway, it seems like you have a Ostrich attitude so you are not going to accept the stark reality. Considering the few people that even consider buying a Fiat and the fewer people that actually put down their hard earned money on their cars, Fiat should be holding onto their customers with both their hands. Instead we have a company that dilly dallies over minor issues that can be sorted out in a few days. Result? A thoroughly disgusted & dis-satisfied customer who will make sure none from his circle of friends or colleagues buy the car. As for you not taking delivery of a defect car, what if the defect was not visible and came up after a few days? Have you got the clutch master cylinder changed under warranty? If yes, Why? You are a smart customer that doesn't like VVIP treatment and did the PDI didn't you? How did you miss that? A few months later your car's elastic pads and strut mounts will give up. How did you miss that during your PDI? There was a Ritz customer whose ECU conked off a few days after taking delivery. Consider the fact that it's an expensive part and no dealer keeps it in stock. Guess what? Maruti worked overtime, sent an engineer to the dealer and got the car up and running in just a few days! The whole story is there on TBHP. Go and read it. Obviously, that customer is extremely satisfied with Maruti. What do you think Fiat would do? Be honest & unbiased, if you can! I have said it earlier, it's not the problems & faults that irritate a customer but how a company deals and solves the problems. Maruti handled a potentially explosive situation well. Fiat has mis-handled a minor issue totally and have ended up with a disgusted customer. I suggest you mind the language you are using because it seems like you are making fun of the customer here. What do you mean by saying, paint defects are easily visible unless you are wearing shades at night? And stop hitting below the belt with your VVIP treatment language. Clearly you have no idea about the difference between BARE MINIMUM and VVIP. I really wish something goes drastically wrong with your car. Let you face the 'Fiat magic' and then we will talk about the VVIP treatment Fiat gives you. I don't think you people understand what I am trying to say. I am against the posts that people have made here about putting the onus of PDI on the customer. We are telling the customer that since you didn't do a thorough PDI, you cannot now complain that there is a defect in your car! Instead of giving him suggestions on how to proceed with getting his problems sorted out, we, in typical Fiat fashion, have said, didn't you do the PDI? No? Oh well then there is nothing you can do. Suffer! Using this logic, for everyone that has done a PDI shouldn't complain about any issue till the warranty of the car expires since, after all, we have done a PDI. Tomorrow the dealer can say, I will not cover Clutch Master Cylinder in warranty since you did a PDI and found everything okay. If you buy a shirt from Raymond's and go home and find out there is a colour mis-match, will you go back and complain or tell yourself that since I didn't try the shirt I am to blame for this fiasco and Raymond's is not at fault!