Let me introduce my self. I am Krishna, from Pune. I own a FIAT Palio 1.1 SLX, purchased on Dec 30, 2007 already clocked 65k km! I am still thrilled that i own a fantastic car for the following reasons. I drive extensively on Pune-Mum exp way all the time and it is a fantastic stable drive feel, especially, i feel I am in control even when driving in a torrential rain (had driven several times at 100 kmph). Most interesting part of my Palio is mileage: I get 19.8 km - 20.6 or so per liter of petrol! Yes. You have read it right. This is measured fill-up after fill-up for the last three years plus. Any day, anybody, can come and verify it! Same Petrol station, same nozzle, same dispensers and same auto-stop! I drive everyday 60 km from Talegaon Dabhade to Pune univ, each way 30.5 km (about 24 km on pure highway 5th gear just about 2000 rpm and the rest mixed driving near to Pune Univ.). I never cross 2000 rpm which translates to about 68kmph. So I keep hearing from my Alto, Santro Friends cribbing about their mileage and i enjoy hearing them. Now, the sad part. Roles reversed. My Alto, Santro friends have excellent service stations while i have to beg for service. Service has been a bad experience. I bought the FIAT thinking that i will be getting service from TATA Motors and I think, this is where the biggest mistake committed by me. Acumen Motors, however, seem to be better who are at least trying to listen what the owner wants say. Pandit Motors has been a big disappointment. I live in 50 km from the service station hence, i have to wait till the service is done and drive the car back home. So a simple job i have to spend either whole day or two days waiting for the car in my hand. There are many things FIAT can do to better their image. First, let the spares be made available through online purchase. I can get my car serviced through friendly garages. Even getting an oil filter is becoming difficult. Opening one service station in entire Pune City may not solve or improve image. If more garages are not feasible, at least your garage should have a provision to cater simple jobs faster: just like oil change, coolant change, or transmission oil change should be done faster and send off the owners. Will I go for another FIAT next time? My heart says that go for Linea but mind says don't make second mistake! I do not have guts to go for it. Unfortunately, in this forum, people do not want to talk/discuss about a Palio (whether it is service related or other form of help) so this might be the last message.