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GM asked to replace defective car or pay Rs 8 lac

Discussion in 'Non FIAT Cars and two wheelers' started by Herbie, Mar 8, 2013.

  1. Herbie

    Herbie Regolare

    Messages:
    290
    Bombay
    Grande Punto 1.4
    gm-asked-to-replace-defective-car-or-pay-rs-8-lac-to-lawyer.jpg
    8 Mar, 2013, 04.17PM IST, PTI
    NEW DELHI: General Motors India Pvt Ltd has been asked by a consumer forum here to either replace with a new one a defective Opel Astra car, sold to a city-based advocate in 2000, or refund him Rs eight lakh as the cost of the vehicle.


    The South West District Consumer Disputes Redressal Forum also ordered the car manufacturer and its dealer to shell out Rs 3.67 lakh as compensation to the lawyer who had to take the car to the workshop on more than 20 occasions, since he bought it in 2000, for rectifying the defects in it.

    "From the record, it is observed the vehicle in question was repaired by the opposite party 2 (dealer) on more than 20 occasions...According to us, the continuous recurrence of the problems in the vehicle was very serious matter and should not have been taken casually.

    "We come to the conclusion that the vehicle in question is having some manufacturing defects due to which it continuously gave problems and lastly stopped working," a bench presided by Narendra Kumar said.

    The forum's order came on the complaint filed by advocate Lalit Bhasin who had purchased an Opel Astra Club car in 2000 from the authorised dealer of General Motors.

    Bhasin in his plea had said the car had to be taken for repairs within a month of its purchase and till 2008 it gave problems continuously.

    Despite taking the car for repairs several times, the defects in it were not rectified completely as assured by the dealer and it stopped working in 2008-09, he had alleged, adding that he was also charged undue money each time the vehicle was taken for repairs.

    In its defence, General Motors had contended there was no manufacturing defect in the vehicle.

    The forum, however, rejected the contention saying the problems that arose in the vehicle were of unusual nature and can only arise due to some serious manufacturing defect.


    SOURCE : GM asked to replace defective car or pay Rs 8 lac - The Economic Times
    2 people like this.
  2. naveen2cool

    naveen2cool Superiore

    Messages:
    646
    Chennai
    Man, he gets 8 lac for a 2000 Asta in 2013. 13 freakin years have passes by! justice delayed is justice denied. Guess he would have wasted around 8 lacs easily to win the case :p
    1 person likes this.
  3. rsinfo

    rsinfo Regolare

    Messages:
    422
    New Delhi
    And don't forget he is a lawyer.
  4. amit

    amit Superiore

    Messages:
    767
    Navi Mumbai
    How much did a new Opel Astra cost in 2000? Was it 8 lakhs for a brand new one? I thought it was higher than that. Anyway, 8 lakhs is too low because the customer must have gone through a lot of hassles in these years:

    - Taking the car to the service center again and again to solve issues.
    - Being without a car for days together as it get's repaired. What about the travelling cost incurred during that time.
    - the mental trauma of dealing with the frustration of repetitive repair's & countless visits to the ASC.

    Lastly, taking into account the inflation factor apart from the above reasons, 8 lakh is too less. He should either get at least Rs.15 lakhs or a new Cruze! I feel in these cases, our courts don't penalise the defaulter's enough. While in US, you could pay millions of dollars for causing mental & emotional trauma due to a lemon manufactured by you here cash rich car maker's get away with just cost of the car as compensation. That too after 13 years!
    Last edited: Mar 9, 2013
  5. bharathj85

    bharathj85 Regolare

    Messages:
    369
    Chennai
    8lakhs was the ex showroom price of Petrol 1.6 Astra Club. Diesel Astra club was around 11lakhs on road chennai. But 13 years is way too long. I dont know how GM is going to replace it with a new car:evilsmile

    It was one hell of a car. Its only close competitor was daewoo cielo. But Astra club was the only car in India at that time to come with a Sunroof. Our family owned one and still have a club with us.
    1 person likes this.
  6. Herbie

    Herbie Regolare

    Messages:
    290
    Bombay
    Grande Punto 1.4
    yes indeed the Desi consumer doesnt make huge gains compared to U.S.A consumer in such cases but still at least the person in question found some solace in the form of a decent amount by Indian consumer court standards! (lot of people are not so fortunate!)
    Dont miss the fact that the actual amount given to the guy as per court order is 8 lac + 3.67 lac = 11.67 lac *

    I believe its not a matter of evaluating & paying the damages as per actuals but making the company liable by penalising it several times the actual evaluated cost, only then the companies will truly up their standards with regards to various services rendered to the customer. These petty fines hardly matter to multi crore turn over companies!

    * i seriously hope that the company doesnt cut TDS etc from the above mentioned amount! coz i think in one of the cases the consumer had to go to the court again to fight that issue aswell!! Poor soul!
    2 people like this.

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