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FIAT ranks no.2 is Customer Service!

Discussion in 'Fiat India News' started by ntrack, Oct 29, 2010.

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  1. ntrack

    ntrack

    Messages:
    11
    Location:
    Mumbai
    Fiat is ranked No. 2 with a CSI score of 801 and is the most improved nameplate this year, overtaking Honda & Hyundai. :dancing

    JD power_Fiat.jpg
     
    ntrack, Oct 29, 2010
    #1
  2. Arun1100

    Arun1100 Regolare

    Messages:
    442
    Location:
    Bangalore
    Hurray!!!! Congrats TATA. :clap
     
    Arun1100, Oct 29, 2010
    #2
  3. mescotc

    mescotc Amatore

    Messages:
    242
    Location:
    Boisar , Tarapur
    Feels very proud to be a Punto Owner.

    Keep it up !
     
    mescotc, Oct 29, 2010
    #3
  4. Ravi

    Ravi Staff Member Janitor

    Messages:
    6,001
    Bangalore
    Grande Punto 1.3
    This confirms our belief that the servicing is on par with other manufactures. But let us keep Fiat on its toes.
     
    Ravi, Oct 29, 2010
    #4
  5. amogh

    amogh Staff Member Janitor

    Messages:
    1,377
    Pune
    Grande Punto 1.3
    Good going !! Hope this transforms into better sales figures.

    btw : did ANY of us get a call from J D Power ? at least i didn't !!
     
    amogh, Oct 29, 2010
    #5
  6. Pran

    Pran Superiore

    Messages:
    748
    Bangalore
    Grande Punto 1.3
    Hats-off to Fiat for coming all the way to the 2nd spot. :up . For us this chart is not required to say we are getting good service, but I hope this chart reach the public.

    A bit confused about the Industry average. How is the average just below the top spot, I would have expected it somewhere towards the middle.
     
    Pran, Oct 29, 2010
    #6
  7. Pran

    Pran Superiore

    Messages:
    748
    Bangalore
    Grande Punto 1.3
    I got a call from an external agency some time back don't remember which agency, but that was long time back, 4-5 months back, if not more. It took some 10-15 minutes I believe. They asked the rating for different aspect of the car like the performance, comfort (most of the parameters we discuss here), service quality their infrastructure, etc was also part of the questionnaire. If it was JD then I would like to have the comparison chart for the other parameters as well.
     
    Pran, Oct 29, 2010
    #7
  8. Ravi

    Ravi Staff Member Janitor

    Messages:
    6,001
    Bangalore
    Grande Punto 1.3
    I don't know what basis they do these surveys, but since Maruti sales most, the number of samples will be in proportion. Now suppose they surveyed 100 cars, and out of that they have to take ~50 maruti (maruti sales are ~50%) and since maruti owners gives very high score, the average score will be very high.

    Now we all will see all other owners, starts cribbing about JD Power's authenticity. Same as Hindistan Times survey http://www.teamfiat.co.in/fiat-india-news/143-simply-ahead-punto-linea-ratings-based-ht-survey.html, nobody beleives that most of the customers are happy.
     
    Last edited: Oct 5, 2012
    Ravi, Oct 29, 2010
    #8
  9. Sumit

    Sumit Superiore

    Messages:
    696
    Location:
    Munger
    good to see Fiat in top three. but this has to be maintained for a prolonged period of time. that will in turn show on the sales charts.
     
    Sumit, Oct 29, 2010
    #9
  10. sharma_sanjeevin

    sharma_sanjeevin Regolare

    Messages:
    279
    Location:
    Mumbai
    Great News..!! I am Surprised as well as Happy, that FIAT has Cracked the most negatively discussed part on themselves the A.S.S. Great Going :up

    The other Manufacturers would have had a shock of their liftetime to see FIAT on the Second Spot ::D Really Fantastic fightback, as far as the Survey Figures goes. Hope the same will reflect in the Sales Charts Soon..!!
     
    sharma_sanjeevin, Oct 29, 2010
    #10
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