1. Introducing the smashing new Team FIAT T-Shirt !! To order yours click here : Team FIAT T-Shirt

FIAT prejudice/Myth

Discussion in 'Hangout' started by Sat-Chit-ananda, Dec 13, 2013.

  1. Source
    Journey Ends - Fiat Punto @ 96000 in 4 Years - Team-BHPThe 'Fiat' Myth -
    In my four years of ownership, I dealt with a lot of workshops for the service of the car. I'd like to report that things have improved , since the split with Tata. The fuel of the Fiat Myth is that you are screwed as soon as you buy a Fiat. The brand seems to have conjured up a monstrous amount of malice and bad blood in the market due to what happened specifically with the Uno and Palio. The hate is amazing and is quite prejudiced. it may be justified in some cases, but I am sure there are horror stories with every brand.

    I have noticed that people due to this prejudice, as soon as they are made to wait even for a day for a stock part , seems to ride shotgun to oblivion that "we are screwed, fiat sucks, what crap did i get into, and this company should just wash my feet and drink the water, where is the damn customer service" in a jiffy. It ain't that bad, after experiencing VW, BMW, Hyundai hands on, I can pretty much confirm it is almost the same everywhere. What distinguishes the experience is our preconceived notion of what is good and bad in life. But the experience although much improved in the last one year or so, is anything but great. It is , what it is, standard workshop affair, nothing special, nothing worse than any other brand. And that is if you have reasonable expectations.
    4 people like this.
  2. C_S

    C_S Amatore

    Messages:
    158
    Bangalore
    I read this thread a few days back, although he has made statements that do not show Fiat in bad light initially, but i feel he contradicts what he mentions initially by stating he would not come near fiat again. While he feels Hyundai's service is as good/bad as Fiat, but his next car is a Grand i 10...
    1 person likes this.
  3. Surya

    Surya Superiore

    Messages:
    930
    Namma Bengaluru
    Quite interesting he has run the car for 96000 kms for 4 long years and realized now that he got a lemon and his depiction of issues and parts replacement are not in chronological order and then he feels it satisfied him very well in his journey and he misses his car. Hmmm.. :confused1
  4. asimpleson

    asimpleson Esperto

    Messages:
    3,000
    Heptanesia
    Linea 1.3
    What I read in the lines and in between them is that he needs a change and a trouble free car, maybe like a hyundai petrol :confused: and he is hoping that Fiat service improves while he earns more money (he did mention that) for his next car, to hopefully spend it right the next time. His love and appreciation for the car is there. He is clearly in love with the car, but unfortunately suffered with more problems than most of us would probably do. He is pragmantic in his analysis of problems that he has faced, and even refrains from outright blaming the SC and rather thinks he was unfortunate to meet the wrong guys in the SC (who misled him). The speedo problem and wheel alignment problems are clear indicators of the same.

    Looks like the guy is a struggler in his early career and admits he learned a lot about car maintainance aspects, so lets cut him some slack guys..! I see people with good amount of money have run away from Fiat at half the problems this guy mentions. For them the car is a tool to carry them from point A to B, nothing more than that.

    Maybe if he would have referred to TFI for help, the car could have been with him today as well. :grin:
    Last edited: Dec 13, 2013
    5 people like this.
  5. sine04

    sine04 Regolare

    Messages:
    275
    Mysore/Bangalore, Karnataka.
    Mysore/Bangalore, Karnataka.
    Fiat Enthusiast
    I encounter this statement very often! I'm curious, what wrong did Fiat really do? I mean, what went so wrong that people are still skeptical about the company and refrain from buying their cars despite 5 years of their re-presence and many earnest efforts. Even the establishment of their own exclusive showrooms and service centers has done little to change the mindset of the people! It's not like they are the only company to fold shop or make a re-entry! Why is it that it is only Fiat that encounters such extreme love-hate reactions??
    Last edited: Dec 13, 2013
    2 people like this.
  6. Yes you are right, GM and Ford introduced cars like Astra and Escort only to stop production and leave the customer to keep or sell the cars at dirt cheap rates.But still people queue up to buy a Ford!!
  7. asimpleson

    asimpleson Esperto

    Messages:
    3,000
    Heptanesia
    Linea 1.3
    The best possible explanation is that people want quick fixes without breaking the bank. Now even those who were willing to break the bank still had the problem of not getting the cars serviced in time due to lack of spares and lack of trained personnel. Then there were recurrent issues with the same problems. Repeated problems with relatively low running cars, and the fact that local shops and garages had problems with the car's complexity, the sheer lack of understanding about the cars, made Maruti especially and Hyundai too to some extent stand out as relatively easy to maintain well-engineered trouble free mass market car brands. It became easy for people to simply ignore a brand and over react about it, thereby causing some more trouble to existing owners as well.

    There have been exceptions in Maruti's portfolio too. The Baleno for example though a nice car was percieved by many as not so pocket friendly.

    One mechanic I know, candidly admitted.."Saab ek to ye (fiat) gaadiyon me kuch chota mota (problem) hota nahi hai, aur problem aata hai to hum bhi haath daalnese katrate hai, spare sasta nahi hai, aur milta nahi jaldi, customer phir hum pe chadta hai..." and so on.

    The picture definitely improved over time with introduction of Puntos and Lineas, still spares availablility and pricing is a major problem in the open market. The only India centric solution to this is sales and adequate regional spare supplies so that people dont have to simply rely on service centers when cheaper substitutes or jugaad is what people would rather accept in some cases to keep the cars running.
  8. sine04

    sine04 Regolare

    Messages:
    275
    Mysore/Bangalore, Karnataka.
    Mysore/Bangalore, Karnataka.
    Fiat Enthusiast
    A nice chicken-egg situation! :) Local spares won't be available unless the vehicle rakes in volumes, vehicle won't rake in volumes unless locally made spares are available! :evilsmile
    2 people like this.
  9. asimpleson

    asimpleson Esperto

    Messages:
    3,000
    Heptanesia
    Linea 1.3
    Well said..:clap

    Now that would also mean producing parts or getting cheaper solutions equivalent to OEM suppliers like Denso, Delphi, Bosch, Magnet Marelli, Honeywell Garett etc., which could spell disaster, as their USPs and secret selection recipes would come out in the open in no time for their Japanese, Korean and American brethren to copy.
    3 people like this.
  10. sine04

    sine04 Regolare

    Messages:
    275
    Mysore/Bangalore, Karnataka.
    Mysore/Bangalore, Karnataka.
    Fiat Enthusiast
    Heartening to see DRIV3R:boxer it out on that thread! He's one die-hard fan. :clapping
    Last edited: Dec 13, 2013
    1 person likes this.

Share This Page