Amit your response it pretty biased. Phoenix posted in this forum with his issue to highlight his challenges and your response is not to bash him. Everyone has got right to their opinion. You not being in Chennai do not qualify for commenting either on the quality of the shops here. One thing i agree is that most of the technicians are taken from erstwhile TATA dealers and do not possess enough knowledge about FIAT service. I have seen people struggling to my radiator fan - because they do not know that they have to un screw a specific bolt before pulling it out. Finally, i personally agree with Phoenix on Mr. Chandrasekar. A great general with pathetic troops in the war front! Request you to try to help not to blindly support FIAT. Criticize when they are at fault! - - - Merged Post - - - Could not agree more with Ramjn. As a Palio owner, i can vouch for this. My palio experience pushed me towards Punto inspite of a lot of people dissuading me.