Discussion in 'Linea 1.4 Fire' started by VahanPujari, May 16, 2010.
I faced the same issue, it was due to the loose connection of wires.
Dreaded TASS visit looming large !!
Wiper fluid pipe is broken. ABS wiring needs to get checked.
Have you ever heard Wiper blade spare part by a car manufacturer for a non-D segment car costing more than Rs. 1,300/- ?
Welcome to the world of Tata & Fiat !!
My car has a loose connection of ABS & I wanted to change Wiper blades as the monsoon has arrived. That's my only crime !
I was charged...
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Both sides Wiper Blades (only the blades and not the arms)
Labour charges for changing Wiper Blade !!
Loose connection of ABS wiring - repair
EBD scan to check wiring !!
Total Bill (incl taxes)
Well done, Fiat & Tata !! You must thank all buyers in Mumbai who have bought a Fiat in Mumbai for there is no reason someone should even consider it looking at your "modest" maintenance charges in Mumbai. And for God's sake, stop advertising competitiveness of your parts cost for if such a simple need is going to attract over-Rs. 3,000/- then there is no point of "competitive" spares.
What is the spare part number of Wiper blades?
I remember, I had changed it in couple of hundred bucks.
@VahanPujari - I think for minor spare parts such as wiper blades, there is no need to go to TASS. It's not a Fiat-specific part but a universal thing. A much easier and cheaper thing would be to buy it from an accessory shop or Bosch authorized shop (at Worli) and fit them yourself.
No offence, but why do you want to go to them for everything? I remember last time also I told you not to let them touch the car for wheel balancing/alignment/rotation.
I think TASS has bracketed you into the category of customers who comes to them for every job. Hence, you are charged accordingly. Think about it. Haven't we all seen or heard examples of service centers (not just Fiat, but all others too) ripping off such customers? Few months back there was a newspaper article on collusion between service centers and drivers who bring their owners' cars for servicing.
Also, you could consider the option of opting for trusted neighborhood independent garages since your car is out of warranty. Why do you want to keep suffering at the expensive hands of TASS, with whom you are not satisfied on the service front too?
EDIT - I don't know which model of wipers is used in Linea. But from the looks of it, I guess it's the Aero version of Bosch, which does cost around Rs 1800 IIRC, the last time I checked. To be doubly sure, get the part number from the bill and speak to Bosch authorized shop at Worli to get the price.
0051759103 ---- Wiper Blade Front RH....Rs. 584 + Rs. 68.56 VAT
0051759104 ---- Wiper Blade Front LH....Rs. 584 + Rs. 68.56 VAT
I agree about cost competitiveness of neighborhood garage. However, every time I tried it in all my earlier vehicles, I've had very bitter experiences (I never had Maruti, Tata cars or a Bajaj Scooter - all of which are mechanic-friendly). Every time the garage did something which was not 100% correct and lead to several other more complex & complicated issues. It['s a vicious circle - once they create issues, you've to stick to him only to sort it out as you had already paid heftily. Then trial & error starts creating more issues and you can't come out. Every time ultimately I had to take my vehicles to the authorised service station to sort it out & to 100% of my satisfaction (ultimately I ended up paying 2-3 times in the whole process).
I may have still gone outside had it been only Wipers but for ABS wiring I still had to send the car to TASS and hence got the Wipers also done there.
There is a private service station R.S. Motors in Kandivali (W) where entire Fiat service team from Fortune, Sakinaka (originally from Fiat's Anuroop Motors) has shifted. The Service Advisor knows me & called me several times. But I could not gather courage to leave the car to them. If something goes wrong, atleast authorised service station has a so called reputation (because of the Manufacturer pressure) to "right" it at their cost, that's the weakest point of a neighborhood garage.
However, am not averse to try it out. But, if a customer does it, it'll be a blow to Fiat & Tata as it signifies that a customer has lost his confidence in them for support & after sales service.
My point is, if I've bought a car from Fiat or Tata, why do I need to rely on someone else? Why can't they satisfy their customers so that when the customers leave the service station, they leave with delight - be it workmanship, convenience, cost effectiveness or the service. Till the time Fiat fails to do it, whatever little changes it is doing at tortoise pace would never be relevant. And the sales figure shows it.
They made me lose my passion towards my Linea. Few pages back in this thread, I wrote how I used to look at my Linea earlier and how do I look at her now. Now, she has almost become a commodity. There is not much passion involved now. I can see the end of relationship in less than a year from now.
Lonavala Monsoon trip finally happened....
Amit - I do agree to your points. But look at it this way. You are totally dis-satisfied with the workmanship and high labour costs of TASS. In last so many visits, your car has probably spent more time with them than you. Haven't they done to your Linea what you suspect a private garage *could* do? What could be worse now?
Your point about setting it right by authorized service center is a far fetched dream. Not just with Fiat, but with all car manufacturers. The ASS have built their business model on *misplaced* trust. I have had personal experience with Hyundai and Tata in the past. They are just not trained that way. I have seen how they will simply adapt a "replace-rather-than-repair" policy, or get into the habit of fleecing customers. Simply because an average car user has no way to determine what parts/expertise has gone into his vehicle once he surrenders to the ASS. Think about it - how many ASS (except Toyota) *really* let you stand and see work being done on your car? Are they really transparent? Do they let you ask questions and if they do, are real and understandable answers provided by the mechanic?
However, such benefits are definitely available at the local trusted garage, along with the added benefit of lower labor charges. That is why those few good mechanics who are exceptional, will ultimately leave authorized service centers and start their own garage.
I'm not saying all of us should shun visiting ASS. As long as the car is in warranty, you can hold them responsible if something goes wrong. But if it is out of warranty, or the moment you realize they are robbing you, or not doing work to your satisfaction, it is a red flag. And I still maintain, for most non-engine / authentic spare parts related jobs, you should locate specialists outside ASS, irrespective of the warranty status.
I also don't know how far will it yield result by writing/approaching Fiat on this issue. I don't think they have suitably responded to your previous complaints on high labor costs, have they? I believe ASS are fully aware of this loophole. They definitely operate as independent entities and they know only 1% customers would raise their voice (i.e. if they suspect anything). So they just don't care!
Parts are same, so looks price has increased.
I also thought so, I vaguely remember the price somewhere around Rs. 600 - 800.
@dj.nish - I was a bit harsh in my earlier post purposefully as we all wish Fiat to do well and these are the roadblocks and the key items it should have been plugging. Yes. This is how other manufacturer service stations also charges customers. EBD / ECU Scan - Rs. 650/- !! This is what they charge every time they do the scan.
Somehow, I feel that there is a sea-change in the way TASS is functioning across in last 6 months. The Spare parts charges have increased, labour charges have increased, instances of unnecessary work to inflate bill has increased substantially. In last 6 months, every time SA tried to suggest me every possible item to increase the bill. This was always there across. But for TASS, this seems to have increased noticeably in last 6 months. Why? Is it due to the oncoming separate Fiat service station? or is the focus on profitability increased at the cost of customer satisfaction?
---------- Post added at 03:49 PM ---------- Previous post was at 02:55 PM ----------
Next time, I intend to try out R.S. Motors. Any one here who has any experience there?
---------- Post added at 10:00 PM ---------- Previous post was at 03:50 PM ----------
The biggest and most vital issue is that there are far too many visits to service station is required. For whatever reasons, too many parts though significant or insignificant go wrong. On an average, I think a customer is forced to take his Fiat to service station 6 to 8 times a year. That's way too much. I can still understand high maintenance cost or labour charges, if a customer needs to visit service station once ayear apart from scheduled service. Sadly, this basic requirement remains a dream and there is no peace of mind. Far too many niggles and parts change requirements means you are at service station every alternate month. Build Quality is not only the sheet metal strength, it's also how the car is screwed together overall. That's where Fiat is weak, very weak and this is where a usual customer is afraid to take a plunge. No wonder, with 2 excellent cars, Fiat finds it difficult to cross even 2,000 units a month.
GC upgrade is helping a lot. There zre big potholes in Mumbai roads, also found huge potholes at Lonavala. But never my Linea scraped its bottom. On the other hand I feel the ride has becomestiff which I do not like.
---------- Post added at 11:20 PM ---------- Previous post was at 10:00 PM ----------
GC Upgrade Impact:
Advantage: Increased GC is a peace of mind. Earlier, I used to be extremely cautious as any little scrapping of bottom is like a scrapping on the heart !! Now, am completely fearless. Even big potholes are gulped without bother.
Disadvantages: Stiff Ride. Handling a tad below earlier.
To overcome stiff Ride, I'm going to lessen tyre pressure. Usually, I fill 32 psi in cold tyres. Now I'm thinking of trying 30 psi or may be 32 in front & 30 in rear tyres in cold tyres status.
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