12th June, 2009, 5:30 pm Called TASS to confirm the Sunday 1st Service appt. Shocked to know that they're not aware that someone from Fiat H.O. Corporate Quality team is coming to see my car on Sunday as I was intimated by Fiat, Pune. Got furious again & wrote following mail to Fiat on 12th June, 2009, 5:55 pm 12th June, 2009, 7:28 PM Received email from ceodesk signed by Fiat India MD that Mr. XXX XXXX is going to come to see my car next day 12th June, 2009, 8:11 PM I don't think they would be coming. But if issues are not attended to on Sunday, I'm going to raise a hell for sure Following are from my blog written in a state of agitation (clearly showing :mrgreen: ) 13th June, 2009, 00:48 AM Till now I was ok that atleast there is an intent on improving & may be still is. But now I can say old habits die hard. They'll have to really change & it'll not be easy. I heard GP also share the same interiors as that of Linea. I'm now clear on 1 thing - These plastics that they've given in Linea will trouble them big time. You just have to see & touch them & you'll know. Glue is OK, but how will they change how the levers & plastic caps/ covers are fixed or even made as they look so fragile. One thing is the material & the other is fit & finish. More importantly the intent. 2nd & 3rd escalation mail, I had marked even to CEO desk. The guy called imdtly & I did not say anything just asked - has he read my mail? He said yes & himself offerred that they want to inspect my car - when & which dealer i can leave it. When I asked details he said Quality team will come. But when I checked with the service station for the agreed day, there is no intimation that anyone is coming. Most certainly no one is coming. Its such things that irritates one when someine tries to pull a fast one. In 1st service on Sunday I've no expectations - though I've a list of 10 - 12 items to be taken care of (all small items). Linea advisors won't be there & they didn't tell me that when I booked the appointment earlier. They surely have to learn what is called professionalism in their entire service set up starting with dealing with customers to service station.