When I went to collect my car after bumper painting to fix the scratches had a chance to bump into a FIAT executive who is in charge for the spares and the DMS related training for the south region. Had a brief discussion with him and a few pointers that I picked up. Here we go with the details. 1. The spares warehouse is spread across 60,000 sq ft. 2. The spares warehouse can house spares worth 450 crores 3. The spares turnover currently is anywhere between 19-22 crores on a month on month basis 4. The new DMS has been designed to make the spares distribution process smoother. 5. All the new service centers will be trained to handle the new DMS with the parts ePER loaded in the DMS itself, so no more referring to parts catalogue which is stand alone. The spares procurement process. 1. The order would be placed in the system from the dealer/service center end. 2. The parts order gets logged in the same day in the Spares warehouse 3. The parts would be sorted and would be picked the next day and would be ready for shipment on the 3[SUP]rd[/SUP] day from placing the order. 4. The parts would reach the dealer/service center in 1 – 4 days depending on the distance between the warehouse and the dealer/service center. 5. All VOR orders would be air-shipped and would be available in 24 hours. The 90% of the Palio spares are available in the ware house for the Palios that were manufactured within the last 10 years from the current date. Though this might not seems very different from other manufacturers, now at least it seems that a proper system is being put in place for good. I will dig out more information if I get a chance to meet the person again.