Flash back to three issues (2 with the car) and the other my order for a spare desmodonic key. Let's start off with the oldest issue. Back in March, during my second service, I had placed an order for a spare desmodonic key. I handed over my RC book , Key codes and 50% payment of approximately Rs.2,500 to Fortune. Delivery was in 4 weeks. Due to work pressure, I could not follow up on this matter and uptil a week back there was no feedback on when the key would come. After a few visits by my colleague, Fortune asked me for the key codes again! Anyway, the same was handed over on 12th August and the delivery should happen soon. Hopefully! There was leakage in the rear of the car as mentioned in this report. Second issue was of driver's seat creaking when going over rough patches and / or potholes. Fortune changed the beadings to solve the leakage issue but I was shocked at the pathetic quality of beadings. For the seat, I was told to wait for 10 days till Fiat and the seat manufacturer could check the seats. This is where things get interesting as my frustration slowly changed into applause. The next day I shoot off an email to Fiat officials (email id's taken from this forum) at about 11.30 am. I get an acknowledgement from the Punto brand manager and a copy of the message he has forwarded to the service and spares contacts. At 3.30 pm I get a email from the service and spares guys acknowledging the email and assuring me of quick action. At 4.30 pm, I get a call from Fortune requesting me to bring the car immediately for replacement of the beadings and to further check the seat issue. You bet I was mighty impressed! It took me 2 more days to send the car to them. Honestly, I don't know whether the changed the beadings or did some jugad on the existing ones, but the new ones are better. There is still a section that is fitting poorly on the right door. I really don't know why Fiat can't get it's beading's quality right. For a 7 lakh rupee car to have such poor quality of parts is just not done. Fortune also replaced the seat height lever with the new ones on their own initiative. The spares for the seats were ordered the same day (approxminately 7 days back). Yesterday, Fortune called back to confirm the avaliablity of the part and my car is at Fortune as I write this for the seats issue. Problem is the creaking seat complaint was made in March too. Then, the dealer tried to lubricate the railings but the problem persisted. I was told that a complaint will be made to Fiat but nothing moved until I started highlighting the issue again in July. As of now, the leakage has also stopped but to be fair so have the rains! While I am impressed with the way Fiat responded, I really feel, the manufacturer should not need to get invovled for such small issues. This should have been solved at the dealer level itself. Fiat and their dealers best know what the problem is. Maybe dealers find it difficult ordering spares or Fiat doens't respond to their requirement in time only they know what the reason is but for the customer to keep following up, tracking, calling up the dealer for trivial issues is really irritating and frustrating. What I feel is that there is no procedure at the dealership level to see a issue through the system. Once my car was driven out in March, the service advisor knew that the seats are creaking. I have no problems with Fiat and the seat manufacturer needing to look at the car and me having to wait for 10 days for that to happen. Problem is nothing moved after that. Clearly, the service advisor forgot to put this issue up to the manufacturer. A bigger problem at the dealer level is that there is no way to track that someone in the service section forgot to make the complaint. This is the loop hole that Fiat should plug. Have a system whereby such oversight's should automatically get caught by the system in a few days. The same issue happened with the order of the spare key. When I made the advance payment and all documents were handed over, why didn't these details go from the service advisor to the spares section? And if they didn't how come this wasn't caught by the process / system? I feel this is the area that Fiat and their dealers should work on to sort out. The entire system has to work with clockwork precision. I hope they take this up seriously because it's surely not as difficult to implement in real as it seems in words.