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FIAT Dealers Spares part policies

Discussion in 'Hangout' started by kailashnj, Apr 25, 2011.

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FIAT Spare parts policy

Poll closed May 25, 2011.
  1. Spare Policy is correct and we agree with FIAT

    6.9%
  2. Needs to change the policy and sell parts over the counter

    82.8%
  3. Its all dealers fault and its not FIAT policy

    6.9%
  4. No comments

    3.4%
Multiple votes are allowed.
  1. kailashnj

    kailashnj Amatore

    Messages:
    243
    Mumbai
    FIAT dealers are not ready to sell spare parts to customers if they do not fit the parts in their service centres.

    This is not what is expected. There are many service stations which are not worth getting your car serviced like the Galaxy Motors. Also the spare part policy which the dealers in India claim is not part of the Global Policy that FIAT has in markets other than India.

    Other car dealers also have the same kind of policy as all of them fear that they are loosing out on the labour charges by selling parts over the counter. As per consumer rights in India we have right of choice (http://consumergoods.indiabizclub.com/info/consumer_rights) but it seems all dealers and manufactures believe otherwise. As a customer - I should not be bound by the dealer or any manufacturer to their A.S.S after all we might be able to do it as a DIY like oil change or probably changing the air filters or pollen filters or anything else.

    I had read somewhere in the news papers about Honda and some other car manufacturer being taken to court over their spare part policy.

    My only appeal to FIAT or any other car manufacturer - do not keep closed spare parts policies as you are only pushing customer to use probably duplicate part and spoil their cars which I believe as FIATIAN I would not want that to happen.
  2. Aniket

    Aniket Superiore

    Messages:
    537
    Thane, Mumbai
    u vl get OG spare parts of fiat at Dalwi motors in mulund and in thane
  3. kailashnj

    kailashnj Amatore

    Messages:
    243
    Mumbai
    Address of this dalwi motors - Aniket, but then the same question, why do dealers do not sell spare parts over the counter
  4. royj

    royj Esperto

    Messages:
    1,306
    Trivandrum
  5. viveksonkhla

    viveksonkhla Amatore

    Messages:
    232
    Noida, India
    NCR
    Linea T-Jet
    This is a policy for almost every car manufacturer and dealer network. Here are the possible reasons:

    1. Effective inventory management.
    2. Better quality control (you know how India markets are ... Counterfeiters and cheap imitations available freely. So thats there way of maintaining quality.
    3. Revenue : if you are buying a spare part.you will fit it in the car...then why not let experts do it for you rather than street side mechanics.... this also brings accountability.
  6. Ravi

    Ravi Staff Member Janitor

    Messages:
    6,001
    Bangalore
    Grande Punto 1.3
    I think Policy is standard across the manufacturers.

    The change of oil filer or pollen filter can be done as DIY. I think you can buy all the liquids separately.
    But with spares, I think Policy is ok. Only thing it should be available and charges should be market based.

    If the spares are available outside, what will happen is to save some money most of us will go to some roadside mechanics. Till they can fix the problem is fine, but if they create some problem, we will again go to same A.S.S.

    But i feel the general stuffs, like filters and liquids can be bought and DIY can be done.
  7. drifter

    drifter Regolare

    Messages:
    310
    London/Mumbai
    I am for over 31 years in the automotive business (consultancy, performance tuning, deevelopment, racing) and can tell you most of the specialists are better than dealer outlets. From what I have seen I never would let Galaxy get near my cars.

    I have seen them damage cars and got a test drive in a Linea T-Jet with a missing driver's side mirror. They do not know half about their cars.

    Calling them specialists is a joke.

    Apart from it it is a violation of consumer rights. and it is contravening global policies.

    The monopolisation they try to get going this way gives them a free ride to provide crap jobs and they will get away with it because they are the only outlets who can 'repair' it. Even a back street mechanic does a job no worse than this.
  8. Ravi

    Ravi Staff Member Janitor

    Messages:
    6,001
    Bangalore
    Grande Punto 1.3
    True, but we need to know if outside we can get specialists. Actually, if we know somebody is specialist, he might give better spares than so called "Genuine Spares". Only question would be warranty.

    Certainlly they a'nt specialist, just comparing the outside mechanics, whom we don't know if they specialist either.

    I haven't tried, but can't we buy spares from A.S.S and not fixed by them?
  9. royj

    royj Esperto

    Messages:
    1,306
    Trivandrum
    Not always. I remember making a whole lot of noise to get a set of rubber door guards from Popular Hyundai to fix on my Santro some 3 years back. They wanted to "see" my Santro and fix it themselves.
  10. kailashnj

    kailashnj Amatore

    Messages:
    243
    Mumbai
    Most of the dealers do not sell part OTC and that is again against the consumer rights laws in India. Its just that we as customers are not aware of this and what ever we are told agree to it. Another thing is that not everyone in this country is enthusiat and even the most of the enthusiast do not like to dirty their hands for their cars. There are only few of these kinds of people who would do everything on their car on their own or for that matter stand on the head of the mechanic when he is working on your car. No offence meant but the chatla hai attitude of Indian is what is pulling us down.

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