+1 If they open spare store like photo reference (link), they will get more sales. I don't think that one would buy a car for one day nice treatment after words facing service issues. Even i don't mind to buy a car from service center counter than the A/c cooled showrooms because i know sales is one time job, service required more. If part is not available ex-stock, how the service eng. makes you happy. You need to followups about the parts availability. thus confidence loose. All the best Fiat India.