True. Once I called one top level person regarding a issue with the make of the car and, he answered me while he was in a meeting and give his another number to call me after some time. The way the top management(most of them) react to the customers are really one of the best in industry. Their only problem is the network issue. Once it is resolved they can come up. One problem with past is the lack of internet connectivity. I came to know about strong points of Fiat from internet. In those days internet access was less . If I were not connected to internet I would have believed that Maruti cars are best and would not even bother to step in to a fiat showroom. Now people can judge what is good and what is bad very easily. Once the people get confidence in Fiat networks sails will shoots up. The potential customers of Fiat cars, I believe are very large. This from my experience by talking with different people. Attitude of them is" I want to...... but...." They are mentally 80% oriented towards Fiat but the fear of uncertainty is the problem.