http://news.allpar.com/index.php/2015/07/fiat-chrysler-is-a-leader-in-total-quality-29245 Different survey consultancies/research groups use different metrics, different ways of sorting the 'subjective' (the slight turbolag is an awful defect/deficiency, eg) from the 'objective'. So these things are always debatable, especially in a way that explains away the excellence or poverty of different firms'/brands/models' TOTAL QUALITY ranking. J D Power especially is famous but very problematic in its methods, samples. Well, here is a survey done in a much more 'sophisticated' way that shows FCA to actually now be #1 for Total Quality in the US, with a startling systematic improvement from the takeover time of 2009. Fiat, under Marchionne now for i think 12 years, do KNOW how to and have achieved massive quality, reliability, durability improvements in their brands' models, over this time period. Including in India, i believe but that is OT here. Dealers and ASS quality/process/hr etc improvements still seem to lag the quality of the cars, though, even in the US! Although, just as in India and Europe, there too there are big improvement, judging anecdotally only of course. Well done FCA/Marchionne!