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Consumer forum orders Fiat 'dealer' to refund

Discussion in 'Fiat India News' started by bnzjon, Feb 13, 2011.

  1. Consumer forum orders Fiat "dealer" to refund total price for defective car
    Posted: Sun Feb 13 2011, 02:28 hrs / Indian Express

    Mohali:
    Army man to receive over Rs 4.31 lakh, additional Rs 5,000 as litigation costs

    The Mohali District Consumer Disputes Redressal Forum has ordered the refund of total price of a Fiat Palio car, which was found to be defective. Besides over Rs 4.31 lakh, which included insurance premium as well, a Chandigarh-based Armyman will also get Rs 5,000 as litigation cost. Allowing the complaint filed under Section 12 of the Consumer Protection Act, 1986, the Forum full bench, headed by its president BS Mehandiratta and comprising two members Dr SS Dhaliwal and HK Ghuman, Wednesday directed the Director, Hind Motors (India) Limited, Mohali, and Director, Fiat India Pvt Ltd, Mumbai, to refund to the complainant Rs 4,26,299 sale price of the car besides refunding Rs 4,817 on account of insurance premium and other charges collected from the complainant at the time of selling the car, with 9 per cent interest per annum interest.

    Compliance of the order should be made within one month, failing which the opposite parties shall be liable to pay interest on the sale price at the rate of 9 per cent per annum from the date of the order till the date of actual payment, ordered the Forum.

    In his complaint, Naik Mohan Lal of Sector 24-D, Chandigarh, had submitted that he had purchased through CSD, Jalandhar Cantonment, from Hind Motors, a Fiat Palio top model on September 4, 2009, for Rs 4,26,299. This car being defective was replaced by the dealer with a new car on November 12, 2009. The insurance of the old car was got canceled for the remaining period and accordingly refund of Rs 3,917 was given by the insurance company to Hind Motors. “But dealer has not reimbursed the same to me amounting to unfair trade practice,” said Lal.

    The complainant alleged that even the new car was defective. “It has got inherent manufacturing defect. It might be a second hand/used car. It started giving trouble of excessive wear and tear of tyres on regular basis. Despite my frequent visits to Hind Motors, this problem could not be rectified. At 24,000 km, all the tyres were rubbed off besides other major defects,” alleged he. The car dealer admitted the liability but instead of again replacing the car, only 4 car tyres, without ascertaining the cause of damage to the car, were replaced that also by charging Rs 14,800 from the complainant.

    Alleging deficiency in service on the part of the car dealer and manufacturer, the complainant moved the Forum seeking refund of car price, other charges, Rs 2 lakh compensation and Rs 15,000 litigation cost. Contesting the complaint through separate written statements, Hind Motors (India) Ltd and Fiat India Pvt Ltd attributed the defects to overloading, rough use on rough roads and without prescribed air in the car tyres. They denied any deficiency in service on their part and sought dismissal of the complaint.

    Link :
    http://www.indianexpress.com/news/consu ... r/749416/0
  2. bhai

    bhai Esperto

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    Ahmednagar
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  3. PaddleShifter

    PaddleShifter Staff Member Janitor

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  4. Kannan_Marg

    Kannan_Marg

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    This is a very encouraging news. Consumer's cause is vindicated. :clap I think the current Fiat India Team should shed away the false pride of their product manufacturing standards and change the arrogant stance towards their product buyers. :punch

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