Hi TFIans, As the number of FIATs are increasing, number of Tata cars are also increasing manifold. FIAT is opening Brand Stores in major metro cities, this will also yield to more population of FIATs on Indian roads. Advertisement in media is also happening bit consistently. A small FIAT exclusively designed for India and upgraded Palio/Uno/Bravo are on the way. Very shortly the servicing facilities at existing dealers/service centers will not suffice for Tata cars itself (overcrowded) and they may not accommodate FIATs. There will be always tendency to give first preference to Tata cars over FIAT. Again FIAT owners will start facing problems of service and spares. FIAT always miss the bus then waits indefinitely for next. ( They will not run to catch the same) Again next time find some excuse to miss the second. Before it actually happens, I strongly feel this is the high time for FIAT to open new "Company operated/managed FIAT Exclusive Service Centers" across all major cities of India (apart from existing Tata-Fiat showrooms). Overall image of FIAT in Indian buyers was "FIAT only sells and Forget" but that is now changing considerably. Pathetic service has become quite good. Even today we see many Uno, old Palio on road in good condition whose owners are dying to get good spares and service. This move will show a long term commitment from FIAT for customers and a sure & reliable service center for their FIATs. I am having following scope of work about the service center. Please give a thought and discuss.. i) This will be the exclusive FIAT service center for Uno, Palio(old), Palio Stile, Linea & Punto. ( Since database of all the spares OEMs for Uno/Palio(old) is available with FIAT, they can easily asked them to manufacture spares in limited quantity) ii) If the most affected/hit customers group (Uno/Palio), gets all major spare available in affordable cost and get their cars serviced by FIAT specialists, I think it will be a major scene changing move for FIAT. Because I feel most of the FIAT users don't want to buy other car until and unless he gets horrific experience of worst maintenance and no availability of spares. Even with this pathetic experience more than 40% Uno/Palio customers have bought Punto/Linea.(including me) If this group gets a committed service for their old FIATs defiantly 90% owners will think of again buying/switching to new FIATs. This will increase resale value of FIAT and average customer will also start considering FIAT as an option. iii) All spares should available as ready stock or maximum 5 days downtime. iv) They should have tie up with all major insurance companies and quickly settle accidental claims. Also they may have insurance renew center (or call basis) for Future Generalli or similar. v) Cost of the spares, Servicing charges should be strictly on 10-15% profit margin by FIAT. vi) It should have a complete facility to convert fully accidental damaged car to new car on road ( Denting, painting, servicing bays, easy availability all major accidental spares like Head lamps, Tail lamps, bumpers, doors, radiator grills, windshields and other cosmetic spares) vii) Towing facility for car from radius of 25kms from the service station. viii) Tie-up with all Tata-Fiat dealers in city for immediate availability of spares( In case if it is not readily available in the exclusive service center) ix) It should also sell original FIAT spares to customer (Counter sales) if somebody in nearby town can not bring his FIAT to city for repairs. It will ensure all FIATs in Tier-II & III cities will get at least original spares. x) "Collect - Service- Deliver at Doorstep" facility on payment basis from either residence/office. Free servicing of new cars to be strictly completed in 01 day ( If no major issue/ other job asked by customer) . There are so many customers who really can't spare a day to take car for servicing in morning and collect in evening.