Alright thanks then , I smelled something fishy there so asked. Their response has been just that lethargic. I did not escalate the issue yet as I was getting vehicle through some other dealership. I might need to do that in future so can anyone direct me whom/how are we suppose to get in touch with regarding these matter ? I will once everything is done, I am yet to receive the booking amount back from FIAT Caffe. In fact, by then I ll be able to review two Dealerships.