Hi All, My car had an accident when my friend slept at the wheel. He did not even have a scratch, but front right tyre hit a concrete structure and the nearby parts (suspenion, panel, tyre etc) were damaged. My insurance is with Reliance General Insurance, bumper to bumper one. However, they have reduced 8K as salvage from the claim, apart from consumables and 50% of tyre cost. When I discussed with insurance surveyor, he mentioned that 10% is deducted for the metal parts that are changed as salvage (no salvage for plastic parts). Have anyone experienced the same with Reliance or any other insurance? Is it a common practice to reduce 10% as salvage??