Really sorry to hear the ordeal Sat-Chit-ananda. Hope all of you are safe and well. FIAT RSA is sometimes wierd, I once had similar experience and called the tow guy myself as RSA was not of any help (similar lady voice, asking all minute details). This was near Sriperambatur (SKR college). Btw, how did the tyre burst, it is supposed to be tubeless.