Well I am posting after a looong break .. I have been missing my Punto here in Americas, Fiat does have a minuscule presence here. Coming to the main topic, I feel sorry for Rituraj and others in NE region. Shame on Fiat which is not able to even establish a proper service center for already existing cars. With their reputation for Service hitting the lowest points Fiat should be very careful of not even allowing a single sore point to its already badly damaged reputation. Instead they are ignoring emails from people who bought their cars against all odds. In fact I feel , Fiat should make special arrangements for looking after these customers. By doing so, it will take their customer service to a next level.I don't use my punto now a days, but my friend who had an accident with it suffered to peaks to get it repaired that too in Bangalore. It took almost 3 months time and tons of escalations. How will a customer ever buy their products if he has to suffer for getting even smallest things rectified. Many of my Indian friends ask for my advice while buying a new car and I never recommend them Fiat products after myself being one.. @Rituraj, Make sure Fiat gets its pie of suffering you have gone through.. which will definitely reflect in their future sales which has already hit abysmal levels.