Yes, that is too much. Even I had issues with them regarding time taken with endorsements. Today however I rid myself of them. My Cedia was insured with them and they refused to continue with the 0 dep clause as my car is now 4 years old. Got competitive offers from Reliance, Royal Sundaram and Berkshire/Bajaj Allianz combo. Went with RS as their on line documentation was most clear and detailed. BTW the above mentioned companies now offer 0 depreciation for cars up to 5 years old.