Tata AIG Ranked #1 of 2 Insurance Companies

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  1. Ravi

    Ravi Staff Member Janitor

    Messages:
    6,001
    Bangalore
    Grande Punto 1.3
    I have renewed my Tata AIG, 3rd consecutive years. First time, I got NCB (I used insurance in 1st 2 years) and premium is ~8400.

    Simple online transaction and no hassles. So far so good.

    Though I got less quote from Bajaj Allianz, but with my 1st year experience stopped me to go back to them.
  2. kedarbendre

    kedarbendre Esperto

    Messages:
    4,232
    MH 12
    Ravi I also selected TATA AIG to renew my car's insurance. Mine is zero depreciation plan and the cost is Rs. 16000.
  3. ManUTDian

    ManUTDian Amatore

    Messages:
    221
    New Delhi
    I shifted from Tata Aig to B.A.

    1) i have never made any claims so can't comment on Tata Aig claims settlement experience but they have one of the worst customer service i have experienced(reliance, Tata aig, B.A). It took them 6 months to send me a hard copy of my policy to my postal address, thrice i had to make contact to them about change of postal address.

    2) On top of it, they never made any attempt to call for renewal. Their online renewal section didn't took their own policy number, i tried few times but every time it failed .

    3) When contacted over the phone, their IDV was less and premium amount more than B.A. My last IDV was 654000, got IDV of 700000 from B.A on renewal i had the option of another 10% increase.
  4. I have been trying to get the faulty address in my TATA-AIG policy corrected from last one week, response from TATA-AIG is for every followup add 10 days to response.
    They will be responding to me in next 50 days later as per their automated response, all i was asking them send me the softcopy which will take less than minute to generate but all TATA-AIG folks are so busy that they can't do it.Their response is lightning fast until they took money after which they don't care what happens.
    I had provided my address in their website but still when i got the policy address was wrong.I am sure their will implications to me on any claim in until they send me the proper policy.
    Nothing works properly in ourr country i have pressed for chargeback with HSBC to recover the money and may be go to some other Auto insurance.
    -Sat
  5. I haven't seen this kind lethargic insurance company so far in my few years of vehicle ownership.Below is the details on my plight ,they send the correct address on the endorsement letter and mail but in the policy document they don't acknowledge the mistake not they correct it. I have sent over 10 emails and made phone calls at my expense.
    Even the chargeback from bank was redirected to TATA-AIG , some one from insurance company responds to that.
    They say policy can't be changed but they will issue an endorsement letter with correct address!! I have asked them to send it to me in writing.

    Date: Mon, Mar 18, 2013 at 9:57 AM
    Subject: Re: Re: Re: Re: Fwd: [WARNING: MESSAGE ENCRYPTED]TATA-AIGGeneralInsurancepolicydocument.
    To: "Aras, Anuja" <customersupport@tata-aig.com>, manager.customersupport@tata-aig.com, head.customerservices@tata-aig.com, chairman <chairman@tata.com>, tata.tata@tata.com


    TATA-AIG,

    I have been witnessing a service quality worse than government office, i have been asking you to correct the wrong address in policy document but only letter sent to me had correct address but inide the actual policy document address is all wrong.

    I don't know how come you can write correct address in endorsement letter but make mistake in the policy.

    I have even spent my time/money to call you can talk to you still no difference at all, no doubt whether it is Government or Private this is how things work in India, No quality in the work not any regard to to the customer because of whom you are receiving your pay check.

    is there some quality and reliability team that looks at quality of the service across all the TATA products/service offerings? if yes you I want to talk to that dept manager.

    it has been 14 days since i trying to get my work done.God know how difficult my life can get when i have claim.
    Regards
    Raghu

    On Fri, Mar 15, 2013 at 10:11 AM, ramya raghunath <raghuxxxxxx@gmail.com> wrote:
    Dear Anuja/Jennifer,

    Thanks for the prompt reply to my service request but only on endorsement document for address is right but on policy document it is wrong.

    Regards
    Raghu

    On Thu, Mar 14, 2013 at 6:42 PM, Aras, Anuja <customersupport@tata-aig.com> wrote:
    Dear Mr. Raghu


    We write with reference to the matter below.

    Please accept our sincere apologies for the inconvenience caused to you on this occasion. We appreciate your feedback and will revisit the processes and take corrective action to ensure that this does not recur to cause a service failure.

    We wish to inform you that your policy document and endorsement letter has been dispatched through Blue dart courier holding Air Waybill number 46289849712 on 14[SUP]th[/SUP] March, 2013 and you shall receive it shortly.

    Please find attached the soft copy of the policy document and endorsement letter for your reference and perusal.

    We regret we are unable to provide any compensation in this matter.

    In the unlikely event that you are not completely satisfied with the above resolution, you may click on the below link for our detailed grievance redressal policy.
    http://www.tataaiginsurance.<wbr>in/taig/taig/tata_aig/<wbr>personal/customer_service/<wbr>customer_grievance.html

    If we do not receive a response within eight weeks from the date of this communication we shall consider the complaint as resolved to your satisfaction.

    We value your relationship with us and look forward to your continued patronage.

    Should you require any further assistance please feel free to write to us or call us on 1800-266-7780, and we shall be glad to assist you.


    Ms. Anuja Aras
    Complaints Resolution Unit
    Tata AIG General Insurance Co. Ltd.

    Phone : 022-66844444 - Extension no. 4004

    </chairman@tata.com></customersupport@tata-aig.com>
    Last edited: Mar 19, 2013
  6. prashantgupta84

    prashantgupta84 Regolare

    Messages:
    390
    New Delhi
    Delhi
    Grande Punto 1.3
    I have also renewed with TATA my premium is 17375 and IDV is 6L...its pearl plan............but one thing i havent received the policy documents and its been almost a month now.......
  7. I called TATA-AIG again asked them to give it in writing about the no possibility of address change.
  8. <!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:TrackMoves/> <w:TrackFormatting/> <w:punctuationKerning/> <w:ValidateAgainstSchemas/> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:DoNotPromoteQF/> <w:LidThemeOther>EN-US</w:LidThemeOther> <w:LidThemeAsian>X-NONE</w:LidThemeAsian> <w:LidThemeComplexScript>X-NONE</w:LidThemeComplexScript> <w:Compatibility> <w:BreakWrappedTables/> <w:SnapToGridInCell/> <w:WrapTextWithPunct/> <w:UseAsianBreakRules/> <w:DontGrowAutofit/> <w:SplitPgBreakAndParaMark/> <w:DontVertAlignCellWithSp/> <w:DontBreakConstrainedForcedTables/> <w:DontVertAlignInTxbx/> <w:Word11KerningPairs/> <w:CachedColBalance/> </w:Compatibility> <w:BrowserLevel>MicrosoftInternetExplorer4</w:BrowserLevel> <m:mathPr> <m:mathFont m:val="Cambria Math"/> <m:brkBin m:val="before"/> <m:brkBinSub m:val="--"/> <m:smallFrac m:val="off"/> <m:dispDef/> <m:lMargin m:val="0"/> <m:rMargin m:val="0"/> <m:defJc m:val="centerGroup"/> <m:wrapIndent m:val="1440"/> <m:intLim m:val="subSup"/> <m:naryLim m:val="undOvr"/> </m:mathPr></w:WordDocument> </xml><![endif]--> They make mistakes but donot want to correct it.
    Dear Mr. Raghunath,



    We write to you with reference to the matter below.

    With reference to our telephonic conversation, we wish to inform that no amend is incorporated in the original copy, but an endorsement is sent for all changes made towards the same policy. Hence you were in receipt of the endorsement letter reflecting the amended address.

    Further, we request you to attach the endorsment letter along with the policy document received by you.


    Should you require any further assistance, feel free to contact me.

    Ms. Anuja Aras
    Complaints Resolution Unit
    Tata AIG General Insurance Co. Ltd.
    022-66844444 - extension 4004
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  9. khoj

    khoj Amatore

    Messages:
    98
    Dilli
    Endorsements are standard practice with all insurance companies to amend or add to the information provided in the original policy.

  10. Okay, thanks, but to do it/say that it to over 12 emails and numerous phone calls.that is what I am not happy with

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