Vecto Motors, Singasandra - Bangalore Ranked #1 of 37 Service Centers

3.44 from 9 reviews

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Address:
#58/1A, Singasandra, Hosur Main Road, Bangalore, Karnataka 560069
  1. pdash

    pdash Regolare

    Messages:
    385
    Bangalore
    Mahadevapura
    Grande Punto 1.3
    Painting job needs one day(Couple of hours), but it needs some more time to dry and after that they need to do the final polish. Two days is fine for this.

    I have pained the grill from black to silver. I don't see any peel off till now. It is almost 2 years now.
  2. <!--[if gte mso 9]><xml> <o:OfficeDocumentSettings> <o:RelyOnVML/> <o:AllowPNG/> </o:OfficeDocumentSettings> </xml><![endif]--> I had a bad experience last day with Vecto Motors Bangalore. After completing the vehicle service when i got the car back i found my arm rest broken. When i informed this to the service advisor he told me it’s not a company fixed (I purchased it from outside) one so it can't be replaced. He was not ready to take the responsibility and was simply arguing. I paid around Rs12000 for the service and what I got is this. At this time when Fiat started its independent sales and service this kind of customer handling will do no good to the company. I never expected this kind of customer handling from Fiat-India. I hope Fiat- India can do something favorable in this regard.
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  3. Ravi

    Ravi Staff Member Janitor

    Messages:
    6,001
    Bangalore
    Grande Punto 1.3
    This means, if you fix music system from outside, they can break it?
    I don't what kind of logic is this.

    Did you try to complain to higher-ups? If not please do so.
  4. redbull

    redbull

    Messages:
    292
    Bangalore
    I am not surprised. The idiots at Vecto have a habit of creating more problems than they solve. When I went for clutch replacement, they broke my inside rear view mirror, damaged the steering rack and introduced a very irritating rattle in the AC, and did not connect the reverse parking light to the transmission after the clutch replacement. They did replace the mirror when I created a ruckus although they were saying that I had brought in the car without the mirror. I think they even managed to extract the mirror cost out of me in the form of sundry charges when I sent the car in subsequently (cover - god knows what cover, wheel alignment etc.) When I sent in the car to fix the steering rack, the car came back with suspension noise. They did not even acknowledge the AC rattle.

    Now yesterday morning I asked them for a loaner car, so that I could send in the car for the third time in a month, they were supposed to revert by two hours. I haven't yet heard from them. And, frankly speaking, I am not too keen to send the car. They might just break the car into two and say I brought the car in two pieces to the workshop. I will most probably just go in for an independent garage - heard good reviews about Pride motors. Vecto has been a nightmare for me. At least, before separation from TATA, I used to go to Concorde Mysore Road, and that was a good workshop. Post separation, the situation is pathetic. Have heard the other two service centers in Bangalore are also not good.

    I got a call from FIAT. They asked whether I would again go to Vecto and if I'll buy a FIAT again. I answered in the negative for both questions.
    Last edited: Feb 27, 2014
  5. redbull

    redbull

    Messages:
    292
    Bangalore
    To carry forward my story with Vecto, the post above ^^^ was posted midnight Feb 26, and I get a call from Vecto, the very next day before 10 am - that they will provide me with a loaner car within one hour. Wow, such is the power and influence of internet reviews these days. I don't waste time further and set sail for Vecto. I could have taken NICE road from Kanakpura Road where I stay to Hosur road where Vecto is, but I took the longer route of JP Nagar Sarraki signal, Ring Road, Bannerghatta Road, Dairy Circle, Silk Board, Hosur Road and Singasandra. The reason is the suspension squeak starts after 20 to 30 minutes of driving. I wanted to make sure the problem was demonstrable. I reached around at 1 pm and promptly inform them. I was asked to wait till 2 pm to which I flatly refuse. I needed attention that very moment or I return. So Mr. Sharma comes down with a technician. He asks a SA to fill in the job card. I check all that is marked not present carefully including the IRVM :) And then we go for a test drive to show the problem. The suspension noise was clearly obvious, but the AC rattle was not coming up. It is so strange that tenacious irritating problems vanish just in the workshop and before the SA. Anyway tried a few rounds of Hosur Road but the AC rattle was not obvious. Then I remarked that it is quite audible at high speed and we decided that we will take to the NICE road and see if we can find the AC rattle noise at some speed. While driving towards Bannerghatta Road, above 100, the AC rattle finally got reproduced and as I had told them was quite loud that Sharma seated on the rear seat could also hear it. The technician guy on the front passenger seat rightaway started on an RCA by switching the AC on and off, and then followed by the compressor, blower etc. repeatedly - while I was doing around 120ish to keep the AC rattle going :) Finally after the test drive, Sharma acknowledges both the problems - the suspension noise and the AC rattle.

    I am given an FTA Linea MJD as a loaner car. Though the car had done around 54K, the interior was pathetically maintained. Anyway it was not my car, and I just had to keep it for moving from point A to B. Before leaving the workshop though, I asked Mr. Sharma about akhil47's broken arm rest. He told he had scanned the whole security camera recording but could not find anything about the arm rest being broken, to which I reply that the car need not have been inside the workshop area when it was broken - although he was unconvinced and kept muttering something like the customer had unnecessarily accused them :-|

    At around 4pm I get a call from Sharma that there is vibration while breaking and both disks and pads need to be replaced - which I refuse. Yes, I had noticed slight vibration while breaking from speeds above 100, but it is not at all felt in city driving. I was not convinced that this was a break problem. Since December, my car had gone to Vecto for three times before this visit, and not once did they mention that the brake disks had gone or the pads need replacement. Infact, the pads were replaced last service and the car has barely done 12K kms on the new pads. This was more likely due to the EOL GT3 tyres that have the habit of developing a wobble every now and then. Anyway, what I learned is that Vecto suggests parts replacement very enthusiastically and one needs to be careful before giving a go ahead.

    Next day I get a call from Sharma around afternoon that the car was ready. I again asked whether both the problems were fixed to which he replied yes. I then told him that the suspension noise develops after driving around sometime and he told me they had taken a long drive and had taken the car to NICE road also to check for the AC rattle. I reach Vecto in an hour and take a test drive and definitely both the problems were sorted out. I asked what did they do. For the suspension noise they changed both the front suspensions on extended warrantly. Now my question is that the last time, not even a month before, I visited the workshop for the steering rack problem, they had changed the front left suspension on extended warranty. Before that change there was no suspension sweak. So obviously the new front LH suspension was squeaking. Now what kind of parts quality is FIAT providing that a new suspension starts squeaking from day one.

    For the AC problem, they filled AC gas for 1000 bucks (+ST). According to Sharma, the compressor make more noise if the AC is low on gas.

    I feel relieved that all the problems have been sorted out now, but my main gripe is that for a simple matter of a clutch change, I had to send the car to the service station three times because of the new problems created by them. Oh, I forgot to mention that in the middle, they also sent a technician to my office because they had forgotten to fix the reversing light cable to the transmission after the clutch change. This clearly points to an absence or a non adherence to a job completion checklist.

    Well I am keeping my fingers crossed that no more problems crop up now.
    1 person likes this.
  6. vista7155

    vista7155 Regolare

    Messages:
    363
    bangalore
    Hi,
    Yesterday i have completed 5000 kms and went for 1st service to Vecto motors,bangalore.
    charges were 240/- rs.
    there was three issues and got solved overall experience is good i will rate 9/10.
    issues was rattling from door,lamp unit,and pulling to the left side.

    SA informed me that they are opening the service center on 15th April in Mysore road near concorde motors:p .
    It is so helpful for south and west bangaloreans as it saves 2hrs of time as we have to travel to singasandra for service.
    1 person likes this.
  7. manudon

    manudon Timido

    Messages:
    17
    Bangalore
    Awaiting 4th service result

    I have given my car for 4th service on Saturday... Major complaint was sound from rear shocks over humps and intermittent rattling sound from front.

    The SA John called me and diaognised the issue as faulty rear shocks and bent front link arm. CRM Sharma informed that Link arm will not be covered under extended warranty but shock absorbers should be (after I insisted). They also wanted to change the battery and the engine guard (of course not covered by warranty) which I politely declined as it is better to get a second opinion on such things.

    Was supposed to get a call today by 11 confirming the final delivery time.. Finally called then up at 1. They are still waiting for the warranty approval.

    Keeping my fingers crossed and hoping that I will have a good review after hearing a few horror stories on this forum.. Will update everyone as soon as I get the car back.
  8. fiatlover

    fiatlover Esperto

    Messages:
    1,599
    Bangalore/Kasargod
    Bangalore
    Grande Punto 1.4
    Engine guard is supposed to be very tough sheet metal and is difficult to damage. People like J Ravi have traveled the lengths and breadths of the country with factory fitted engine guard. You just need to bring it back to shape, unless it is really torn and is beyond repair. See the condition physically and then decide. For battery, you are sure to get competitive price outside FASS. Check the battery condition at an outside shop, and then decide.
    Last edited: Mar 10, 2014
  9. manudon

    manudon Timido

    Messages:
    17
    Bangalore
    Exactly- it is 'too dented' to repair perfectly so they wanted to change it..my ecofriendly mind does not agree to such wastage for a part which doesn't have any aesthetic value ;)
  10. manudon

    manudon Timido

    Messages:
    17
    Bangalore
    Got the vehicle back yesterday. Here's a review as promised:

    [TABLE="width: 1000"]
    <tbody>
    Complaint
    Resolution
    Comment

    Intermittent Rattling from front
    Front Link rod changed
    Intermittent rattling is there, but the sound has changed, so seems like the link rod had something to do with it.. Seems to be some thing else, will self diagnose

    Rear bumper making on noise on humps with full load
    Suspensions changed (under warranty)
    Will have to check over the weekend with full load to confirm if this is resolved

    Glow plug intermittent blinking
    Glow plug changed (under warranty)
    Resolved

    Jarring sound from rear right door when closed with window down
    Located the fault to autocop (installed at Prerana / Vecto)
    Sound has reduced, though it is still there. Will have to live with it.

    Headlights adjustment
    Done
    Resolved

    Regular service
    Done
    Resolved
    </tbody>[/TABLE]

    The regular service was excellent - the car feels quite smooth and peppy now. Cleaning was also of top notch quality.

    Only a couple of complaints - the waiting time was too long - i was called at 6:30 and finally left at 7:30. The billing software had some issue, and the Jarring sound complaint hadn't been looked into. Also, the bill had wrongly charged glow plug replacement as payable while it should be covered under warranty. CRM Sharma immediately accepted that, and I should get a cheque refunding the amount by tomorrow.
    Secondly, the back seat hasn't been bolted in. Realized this when I was checking for the rattling sound from behind. The backrest wasn't fitting, so I folded the seat forward only for the backrest to come off into my arms! Informed this to Sharma, have asked him to send the nuts and bolts with the person bringing the cheque so that it can be fixed then and there itself. Their workshop is at least 1.5 hrs from my place.

    Total out of pocket expense ~ 10K.
    1 person likes this.

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