Vecto Motors, Singasandra - Bangalore Ranked #1 of 37 Service Centers

3.44 from 9 reviews

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Address:
#58/1A, Singasandra, Hosur Main Road, Bangalore, Karnataka 560069
  1. guruprasad

    guruprasad Novizio

    Messages:
    31
    Bangalore
    sorry its my mistake, I suggested not to do wheel alignment in service and got confused with proxy alignment. :confused

    - - - Merged Post - - -

    Sorry Rajan, got :confused with wheel alignment.
  2. dr vangili

    dr vangili Timido

    Messages:
    3
    chennai
    my punto was repaired here 2 months back, now there is a reccurrence of the same issue, but the guys at this VECTO motors say they can't send anyone to pick up the vehicle. i don't have time to do it. what should i do? help.
  3. zenwalker

    zenwalker Esperto

    Messages:
    2,150
    Bangalore
    A damn incident at vecto today:
    Visited for some work, got attracted to coffee vending machine in customer lounge which I didn't c during first service 2 weeks back. Immediately went for it, saw nescafe menu, 1 for coffee, 2 tea....
    Going for 1, I got surprised. A colorless, odourless, tasteless coffee. Came back :(
    Last edited: Dec 24, 2013
  4. oncemoredieselpower

    oncemoredieselpower Novizio

    Messages:
    46
    Bangalore
    Hi,

    I'd suggest to write to FIAT service on this topic. They should be able to help.
  5. oncemoredieselpower

    oncemoredieselpower Novizio

    Messages:
    46
    Bangalore
    Hi,

    Please bring this to the notice of FIAT. Write to them on this topic. I mean, how can they deliver the car without the airfilter connected? This is one of the basics. Shows the quality of workmanship. I hope there is no serious damage to the engine.
  6. redbull

    redbull

    Messages:
    292
    Bangalore
    I got my clutch replaced by Vecto. Main problem was grinding noise while engaging reverse gear and some hardness while engaging 1st and 2nd. There seem to be a lot of posts about gear shifting becoming hard rather too quickly

    http://www.teamfiat.co.in/fiat-oem-...iat-linea-punto-clutch-life-4.html#post117464

    http://www.teamfiat.co.in/punto-1-3...nning-italian-beauty-paula-28.html#post211437

    Based on these I had asked FIAT to consider my case as "manufacturing fault" and replace the pressure plate and release bearing FOC. I had written to them on facebook FIATIndia page, FIAT customer service email and Vecto CRM email. They only gave 50% on "clutch kit" part as "goodwill warranty". I am not certain what is the meaning of this "goodwill warranty". If this is not a manufacturing defect and the pressure plate was worn out due to regular wear and tear, then why was I being offered this 50% off on clutch kit? Why did they not deny any discount with proper technical reason as my car was already out of warranty? Was it because I made a lot of noise and those who do not raise their voice will have to pay full amount? Or will they always provide this "goodwill warranty" on parts whenever I need to change something? Just one month ago I had done my 4th paid service from Vecto and that time the service advisor asked me to replace the clutch. Of course, that time there was no "goodwill" offer. I did not replace then as I wanted to be better informed about the problem and not get hoodwinked into inflating my service bill. Also I was told the "goodwill warranty" will cover 50% of parts, but I was not given 50% waiver on the "release bearing" part.

    The main thing is that the clutch friction plate was intact and even Vecto acknowledged that. It is the clutch friction plate which is the main "wear and tear" component leading to issues like clutch slippage. However most of the issues that I see posted here and in my case also, it was the pressure plate which was the culprit not allowing normal change of gears.

    Another thing is that FIAT does not allow separate replacement of the pressure plate or the friction plate. Both these have to be replaced together which is known as the "clutch kit" part. Also "release bearing" needs to be replaced which will cost extra.

    Vecto kept the car for two days although I admit the second day delay was because I did not find time to pick up the car the day before. But good that I did not go because that day I received a call from the service adviser at 7:30 pm that their billing system is down and they will provide the bill details next day. Anyway Vecto always tries to keep the car overnight and give it back the next day even for standard service. During the regular servicing I was told point blank by the service adviser the car will be given next day even though it was picked up at 9 am. I had to complain to their service head Channabassapa to get it the same day. Last time I did not go myself and arranged for pickup and drop but this time I went myself as I wanted to do some "talking" about the clutch. I must say the service station is overloaded and this is the reason they try to buy time and keep the car overnight.

    If all this was not enough, when I sat in the car for test drive, I saw the inside rear view mirror not present. This was it and I remember going into some hysterical fit and in a short time a new mirror was installed FOC. The thing is the service adviser had marked a "X" against part "Mirror I/O" and they were showing me the job card paper saying the mirror was not present. I did not actually look carefully at what all things he had marked present and not present. A big lesson learnt is to very carefully see all items marked "Not present" before signing the job card. Anyway I was not in any mood to take this nonsense silently. One of the first things that I do when I sit in the driver seat is to see the rear view mirror. In no case I would have driven the car 20km to the service station without knowing that the rear view mirror had disappeared. Also the broken mirror was found in the glovebox and I distinctly remember the service advisor opening the glovebox and nothing was there except for a bunch of teambhp stickers. When asked whether the mirror was in the glovebox when he inspected the car while taking handover, he replied in the affirmative and that is when my fuse blew off. In all this mess, there is one person in Vecto worth praise. This is the CRM guy - Sharma. Probably he managed to get that "goodwill warranty" from FIAT (or most probably Vecto itself) and also got the mirror installed FOC. The guy never loses his cool and I was not the only person shouting at him.

    Mind you the clutch kit replacement is not cheap. The labor itself is Rs.2500/- plus 12% ST. So those of you guys who are facing hard gear shifting, problem while engaging reverse, 1st or 2nd (pressure plate problem) and your car is in warranty, get your clutch replaced ASAP. And insist on warranty by showing the above two links. Extended warranty does not cover this as my request was flatly denied because it was raised on a "wear and tear" part. I feel the extended warranty from FIAT is worthless as there are so many preconditions.

    After replacement, the clutch pedal has become considerably light, and the gear shift is much smoother now. I think the gear and clutch are now smoother than when I got the car initially. (This again makes me suspect if there was a "manufacturing fault" in the original one. In the first free service itself I had asked the jerkiness in clutch release be checked). Once in a while engaging the reverse still makes a bit of noise but it is not a violent jerk and noise that I used to suffer earlier and it used to feel as if the whole gearbox would come out. I did not find any noise while engaging reverse when I took the test drive at Vecto but after coming home it happened - but I think I can prevent this totally if I slot it to 1st and then bring it to reverse. In any case, my personal opinion of the Punto transmission and clutch is that these are stone-age contraptions.

    The car is making some strange noises (tik, tak) on fully turning the steering. Hopefully these will die down. I am in no mood to go there again now.

    Bill Details:
    Labour - Clutch Kit Replacement - 2809/-
    Part - Clutch Kit - 2364/- (@ 50% goodwill warranty)
    Part - Release Bearing - 608/-
    Total - 5781/-

    Again I have read some post where the whole clutch was replaced @ 6000/- total. Even in the regular servicing last month, the service advisor told me that it would cost 6000/- (4000 part, 2000 labour) to replace the clutch. However today I was told clutch replacement costs more than 8000/- ??!!! So I have this lingering doubt about the genuineness of the "goodwill".
    1 person likes this.
  7. keshav

    keshav

    Messages:
    87
    Bangalore
    Last edited: Jan 19, 2014
  8. Ravi

    Ravi Staff Member Janitor

    Messages:
    6,001
    Bangalore
    Grande Punto 1.3
    And "Goodwill Warranty" is not uncommon, you can find so many owners have received this.
  9. redbull

    redbull

    Messages:
    292
    Bangalore
    My question is what is the basis of this goodwill? Because I raised my voice, so I was provided with this goodwill warranty? Or is it because FIAT is not too confident of the part quality? Why did Vecto not offer the same goodwill when they advised me to change the clutch last month during regular servicing.

    Anyway today I discovered my reverse parking system is dead and the AC is making strage noise with acceleration. Also the intermittent tak tak noise on steering full turn and return is still there, besides the grinding noise on reverse is not fully cured. They tried to fix one problem but created three more.
  10. redbull

    redbull

    Messages:
    292
    Bangalore
    Continuing the story, Vecto agrees to send a technician to my work place to check out the "newly created" problems. The tech guys calls up, but he does not speak English or Hindi and I can't interact in the vernacular. So they send an SA with him and who do you think the SA is? The same guy who had the b***s to lie point blank about the broken mirror.

    What would you think could be the problem with the reversing light and the reverse parking warning system, both simultaneously going kaput, given the history that a recent clutch change was done? Sometimes I think that engineering basically boils down to a mental attitude, or at least a desire for horse sense, rather than spending a few torturing years earning a diploma or a degree.

    The technician guy starts out by ripping apart the accessory wiring, intermittently pointing out here and there as problem spots, while the SA mutely looks on approvingly. Meanwhile I put on hold my philosophical queries about existence of God and secretly begin to pray fervently that the car be able to survive this impalement. He pulls out the bulb to check if it is fused, checks each and every fuse in both the fuse boxes with a multimeter and .... finally has a eureka moment that a cable connecting the transmission to the reverse parking light is hanging loose. Meanwhile the SA informs me that while the reverse light has been fixed, I need to bring in the car over to the service center to get the parking warning system checked as the display might have gone bad. By this time, their suggestions stop surprising me. I had to turn the key on and slot the gear to reverse to show him that the reverse parking warning system would be working as well now. Then I had to nudge the SA to tell the tech guy to put back the wires properly and neatly. Of course, I was getting a vibe that both were thinking I was being too fussy with the aesthetics of the matter while they had to do it because it was a customer demand.

    Fortunately I was able to get the SA to acknowledge the intermittent steering sound problem and he pleaded with me to bring the car over to the service center. I really don't know? Will my car come back the a fourth and a fifth problem?

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