Vecto Motors, Singasandra - Bangalore Ranked #1 of 37 Service Centers

3.44 from 9 reviews

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service@vectomotors.com
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Address:
#58/1A, Singasandra, Hosur Main Road, Bangalore, Karnataka 560069
  1. It is not some thing different in other FASS i visit,even a follow-up after an escalation they made me wait for 75 minutes before some one spoke to me.
    Here is where MUL/Hyundai or even Honda service response time needs to compared.
    Last edited: Nov 20, 2013
  2. DRIV3R

    DRIV3R Esperto

    It's not the brand, i.e Fiat per se to be blamed.

    FASSs in chennai take up the car within 15 mins of our arrival, be it either Ramkay or RDC, and be it any time of the day even without an appointment for running repairs.

    Vecto morons are ones who ask for appointments when the customer is stranded or met with an accident. If they give appointments that much of value, atleast then they should bother sticking to it. I can understand the frustration one undergoes when this happens after he has taken a day off just to service the car, after getting a prior appointment and confirming the same with them. It is something to do with the planning and management rather than Fiat as an entity.
  3. You have a point there but these things should be controlled by FIAT if they are worried about customer satisfaction. I see one line touching this point in the feedback.
  4. Ravi

    Ravi Staff Member Janitor

    Messages:
    6,001
    Bangalore
    Grande Punto 1.3
    Did you give your feedback, on feedback form? And did you try to escalate to Service manager?
    I think if one is not satisfied, it is necessary to escalate. Small issues can be overlooked, but these kind of blunders needs to be escalated.

    I know Vecto is overloaded, but if someone is going with proper appointment, his/her all issues needs to be fixed. They must not take more appointments, if they are not able to handle the volume.

    BTW, Vecto will be opening one more service center (actually its 3S), in Mysore road. Hope some volume will be distributed.
  5. imranshks

    imranshks Superiore

    Messages:
    510
    Bangalore
    I totally agree with you. Its the management who should be efficient enough to deal with, we can't blame FIAT for everything. FIAT as a company has always been responsive and I have no concerns.

    Sent from my Lenovo P780_ROW using Tapatalk
  6. imranshks

    imranshks Superiore

    Messages:
    510
    Bangalore
    I was not given a feedback form, also the service coupon was not stamped in spite of me asking the SA about the same.

    I am waiting for their follow up call, and shall definitely give a strong feedback if my issue is not resolved.

    Sent from my Lenovo P780_ROW using Tapatalk
  7. Ravi

    Ravi Staff Member Janitor

    Messages:
    6,001
    Bangalore
    Grande Punto 1.3
    Surprised, seems they are giving for only for those they know they will get good feedback. :)

    I sent one PM, please check.
    1 person likes this.
  8. Pauleralil

    Pauleralil Regolare

    Messages:
    324
    Kochi/Bangalore
    What i can't understand is the delay in Pre and Post service items which does not have anything to do with the team actually doing the work in the workshop.

    For e.g. 1.30 hours for attending your vehicle is not acceptable. Is the SA himself working on the cars?
    During my last visit, i had to wait for more than 30mins to get the SA look at my vehicle even after i went there with prior appointment. This attitude is really bad and i could see others owners making a hue and cry for delay in attending their vehicles even after 30mins of being in the SC. Thats was Pre services

    Post service: Billing GOOD LORD Why does it take so much time to prepare the damn bill.
    My Punto was ready the previous day for delivery,but since i had some work i couldn't go to the SC. I visited them the next morning to pick up my car. I had to wait for good 45 mins to get my bill for rs 800 or so. I then came to know that they don't give delivery before 11.30 AM because of which i dint escalate.

    I have been noting this issue with delay faced by many Visiting the SC and hope Vecto takes adequate steps to increase the response time. I also feel this is not only with Vecto but other SC around South india barring Ramkay.

    Fiat has to take note of this if it a general problem.
    Last edited: Nov 20, 2013
  9. imranshks

    imranshks Superiore

    Messages:
    510
    Bangalore
    Received a call from Mr.Channabasappa Vecto motors. Before I could escalate the issue, I receive a call, now that's impressive.

    He mentioned, he would come over to my place at 6PM with the diagnostic tools to find the cause.

    As a customer, this assurance is very much appreciated. :)

    Thank u all for the support and hope my issue gets resolved at the earliest.

    Sent from my Lenovo P780_ROW using Tapatalk
    Last edited: Nov 20, 2013
  10. jpshya

    jpshya Timido

    Messages:
    19
    Bangalore
    Yes Ravi. They dont give any feedback form. When it was Prerana, SA would give it you to fill up before paying for the invoice. Not any more in Vecto. Nobody gives that, Nobody checks that. I have seen it once being placed near the cash counter, but never was asked to fill. I have visited 3-4 times Vecto and speaking of with the experience.

    The first thing they try to do is to see if they can push the delivery to next day. If customer accepts, they start the work only on next day afternoon.

    As mentioned by Paul, their billing servers are always slow. We need to wait at the least of 10mins to pay. They do have one card swipe machine, which never works. When they handover the bill, they say card machine dont work. So you run to nearby ATM to take some cash and return to see one more person long waiting for this invoice. Once i had to spend close to 45mins just to pay bills and collect gatepass.
    Last edited: Nov 20, 2013

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