Spoke with Anish yesterday and went to Torrid today. To my surprise, there were hardly any customers at 11 AM and they were not giving me appointment till 30th !! But after half an hour wait, a guy took the trial and told me that the issue i had was largely due to the uneven tyres. So thanks guys for your help. Also to update, they are shifting to a new location in Goregaon from 2nd May onwards. So you may want to note down the new address. (Not sure if this has already been shared before but sharing nonetheless) Refer screenshot below.